Instant Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, I made a withdrawal of 500€ at Instantcasino on 1.2.2025,

the transaction id is: 2695163d-e1e5-4856-9ca5-4b686e008c9a

According to instantcasino, the amount was set to paid on February 4, 2025, but I didn't receive anything. Even consulting the bank didn't produce any results! Withdrawals that were made before that were also properly posted to my savings bank account. Instantcasino now denies any responsibility and says the amount was paid and they can no longer tax the rest! What should I do? Thanks in advance for the help.

Hallo, habe am 1.2.2025 eine Auszahlung von 500€ bei Instantcasino vorgenommen,

die Transaktion id lautet: 2695163d-e1e5-4856-9ca5-4b686e008c9a

laut instantcasino wurde der Betrag am 4.2.2025 auf bezahlt gesetzt, jedoch kam bei mir nix an. Auch Rücksprache mit der Bank brachte keine Ergebnisse! Auszahlungen die davor getätigt wurden, wurden auch ordnungsgemäß verbucht auf meinem Sparkassenkonto. Instantcasino weißt jetzt jede Schuld von sich und meint der Betrag ist als bezahlt raus gegangen und den Rest können sie nicht mehr Steuer! Was soll ich tun? Danke schonmal für die Hilfe.

Hello Painshow85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello and thank you for the quick help!

Yes, my account has been verified for about a month, immediately after my first registration and deposit. I never play with a bonus, only with real money.

I had already made 2 withdrawals of 130 and 160€ which arrived in my account 2 days later.

The day before yesterday, as I already told them, was the last time I had contact with them, and they took no responsibility for the money being taken out. I then sent my transactions from the Sparkasse to Instantcasino as a PDF so that they could see that nothing had been received, and yet they still claim that it is not in their hands.

Hallo und danke erstmal für die schnelle Hilfe!

Ja mein Konto ist verifiziert seit ca 1monat gleich nach meiner ersten Anmeldung und Einzahlung. Ich spiele prinzipiell nie mit Bonus, sondern nur mit echtem Geld.

Hatte auch vorher schon 2 Auszahlungen von 130 und 160€ getätigt welche 2 Tage später auf meinem Konto eingingen.

Habe vorgestern wie ich ihnen bereit schickte das letzte Mal Kontakt gehabt wo sie sich aus der Verantwortung nehmen das Geld sei raus. Darauf hin habe ich meine Umsätze von der Sparkasse per PDF zu Instantcasino geschickt, damit die sehen das nix einging und dennoch wird behauptet es liege nicht in Ihrer Hand.

I wrote to support again and after asking them to send me my bank transactions in PDF format, which I did immediately, I was told that they were only screenshots and would not be accepted!

Habe wieder mit dem Support geschrieben und nach der Aufforderung meine Bankumsätze also PDF zu schicken, was ich sofort tat, bekam ich die Aussage das diese nur Screenshots seien und nicht akzeptiert werden!

Meanwhile my account at Instantcasino has been "closed"!

I can't get in anymore! My account activity as a PDF was not recognized by support. What should I do now?

Mittlerweile wurden mein Account bei Instantcasino „closed"!

Komme nicht mehr rein! Meine Kontoaktivität als PDF wurde von dem Support nicht annerkannt. Was soll ich jetzt tun?

Hello Painshow85,

Before we would try to get in touch with the casino, please forward the communication between you and Instant Casino regarding the blocked account and the delayed payment to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

The matter was resolved. Apparently the money was returned and credited to my account. However, I tried again to transfer €500 to my account and it took less than 5 minutes and it was in my bank account.

thanks for the help anyway! Really great of you

Der Sachverhalt wurde geklärt. Angeblich kam das Geld zurück und wurde meinen Account gut geschrieben. Jedoch hab ich es noch einmal versucht 500€ zu überweisen auf mein Konto und es dauerte keine 5minuten und es war auf meinem Bankkonto.

danke dennoch für die Hilfe! Echt Top von euch

Dear Painshow85, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru