IceCasino - Der Selbstausschluss des Spielers wurde ignoriert.

I have asked the casino to close my account because I am currently critical of my gambling behavior the casino refuses to close my account at my request I have tried everything email live chat I have asked to close my account due to gambling addiction but they want first to verify my account this has nothing to do with responsible gambling please help the website will close my account i will not verify myself i have a right to have my account closed at my request

Ich habe das Casino gebeten mein Konto zu schließen weil ich momentan mein Spielverhalten kritisch sehe das Casino weigert sich mein Konto zu schließen auf meinen Wunsch ich habe schon alles versucht E-Mail live Chat ich habe gebeten aufgrund von spielsucht mein Konto zu schließen sie wollen aber erst das ich mein Konto verifizieren soll das hat nichts mit verantwortlichen Glücksspiel zu tun bitte helfen sie das die Webseite mein Konto schließen tut ich werde mich nicht verifizieren ich habe ein Recht auf Kontoschließung auf meinen Wunsch hin

Hello Thent,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Were you able to deposit since you requested for the self-exclusion?

Note, that if your account is not verified how could the casino possible know who to exclude? They need your personal details to prevent you to ever create a new account again. If they don't know who you are how could they do that?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Dear Thent,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

It's sorted out, thanks again for taking the time

Es hat sich erledigt danke noch Mal das ihr euch Zeit nehmt

Thank you Thent for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick