IceCasino - Der Rückzug des Spielers hat sich verzögert.

I withdrew 1,500€ and nothing has come in for 2 weeks. My details were correct and I also spoke with my bank. I have previously withdrawn over 1,350€ from there and it worked. I have no idea why there are problems now.

Habe 1.500€ ausgezahlt uns seit 2 Wochen ist nichts gekommen. Meine Angaben waren korrekt habe auch mit meiner Bank telefoniert. Habe schonmal dort ausgezahlt über 1.350€ und es hat funktioniert. Keine Ahnung wieso es jetzt Probleme gi

Hello Gigi530,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been verified since the beginning and play in the casino regularly or every day

Ich bin seit Anfang an verifiziert und spiele regelmäßig bzw. jeden Tag im Casino

Dear Gigi530

Sorry you've faced issues with the withdrawal.

According to our records the latest withdrawal request amounting 1500 EUR is marked as "successful".

In case the money did not reach your bank account, please kindly speak to online support and provide as much evidence as possible.

Thank you for cooperation!

Kind regards

I contacted support, they have apparently been checking the case for 3 days, I have no idea why it needs more than 3 days, but what else should I do?

Habe mich am Support gemeldet, dieser tut seid 3 Tagen anscheinend den Fall überprüfen keine Ahnung wofür er mehr als 3 Tage braucht aber ja was soll ich noch machen

Hello Gigi530,

Please let us know if the money arrives within the next week.

Dear Gigi530,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.