IceCasino - Das Konto des Spielers wurde gesperrt.

Hello. Ice casino blocked my account for no particular reason. The casino has a high rating on your site, all the more I don’t understand the reasons for blocking, I played no more than two months in this casino, I won very often. So was it really just because of this that my account had to be closed?

The casino itself does not comment on its actions. I hope with your help to understand this issue and get an answer from the casino. Why was my account closed?

Sincerely and in the hope of your help

Здравствуйте. Ice casino заблокировало мой счёт, без каких либо особых причин. Казино имеет высокий рейтинг на вашем сайте, мне тем более не понятны причины блокировки, я играл не более двух месяцев в этом казино, выигрывал очень часто. Так неужели только из-за этого мой счёт нужно было закрыть?

Само казино не комментирует свои действия. Я надеюсь с вашей помощью разобраться в этом вопросе, и получить ответ от казино. За что был закрыт мой счёт?

С уважением и в надежде на вашу помощь

Hello leksandr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever process a withdrawal from the casino? Did you have any remaining balance on your casino account? Did they give you any information regarding the account closure?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

My account was fully verified two months ago. Three times the casino paid me my winnings. After the last payment, my account was blocked. The casino paid me all the money, no complaints. Personally, I have not received any notifications from the casino. The reason for the blocking is not known to me. I want to know with your help.

with respect and in the hope of your help.

Здравствуйте Nick.

Моя учётная запись была полностью проверена два месяца назад. Три раза казино выплачивало мне мой выигрыш. После последней выплаты мой счёт был заблокирован. Все деньги казино мне выплатило, претензий нет. Лично я не получал от казино никаких уведомлений. Причина блокировки мне не известна. Я хочу это узнать с вашей помощью.

с уважением и в надежде на вашу помощь.

Hello leksandr,

I'm afraid that as long as you have been fully paid out there is not much we are able to do. As you do not have any remaining balance on your casino account the casino had every right to close your account without absolutely any reason and they are not obligated to even explain it.

It would be a much different case with a balance on that account but in this case our hands are tied.

Is there anything else we can assist you with?

Okay, I understand you. Thanks for trying to help.

From here I draw a conclusion about the casino:

Ice casino closes accounts when it sees that it cannot make a profit from a client. If a player plays responsibly, he requires the casino to adhere to their rules, which are written on their website, and often makes a withdrawal of winnings. Of course, you need to get rid of such clients, otherwise their paid rating will suddenly begin to fall rapidly.

"Alas, no matter how incompatible, commerce and a kind soul."

Хорошо я вас понял. Спасибо что пытались помочь.

Отсюда я делаю вывод о казино:

Ice casino закрывает счета , когда видит что не может получить прибыль с клиента. Если игрок играет ответственно , требует от казино чтобы они придерживались своих правил, которые прописаны у них на сайте, часто делает вывод выигрыша. Конечно от таких клиентов нужно избавится, а то вдруг их проплаченный рейтинг начнёт стремительно падать.

"Увы , ни как не совместимы , коммерция и добрая душа."

Hello leksandr,

There is no relevance between closing an account and how profitable is the casino from the player. If a player is fully paid out there can basically close the account in every single online casino without any reason given, it is how most casino works.

The complaint will be now closed for the above mentioned reason.