Hyperino Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hi because of multiple accounts, was not paid.

But you had always accepted my deposits, and then after the requested withdrawal that several accounts are prohibited.

Well I forgot my password or that I hadn't already registered.

Too bad you can't solve something like that in a timely manner.

Best regards

Hi wegen mehreren accounts ,wurde nicht ausgezahlt .

Aber man hatt immer meine Einzahlungen akzeptiert ,und dann nach der beantragten Auszahlung der hinweiss das mehre Accounts verboten sind.

Naja hatte Passwort vergessen bzw das ich nicht schonmal angemeldet hatte .

Schade kann man sowas nicht zeitnah lösen.

Mit freundlichen Grüßen

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you registered another account in the past? If yes, were those two accounts active at the same time? Have you redeemed any promotional offer in this casino? I would also recommend checking our article about "Player verification and duplicate accounts": https://casino.guru/fair-gambling-codex-for-casinos#duplicate-accounts

„Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident."

Lastly, if there’s any relevant communication, please forward it to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.