Hallmark Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hello, I successfully used the 300USD Welcome Chip at Hallmark Casino and implemented it. When it comes to the payout, I am accused of multiaccounting. Because my IP is supposedly connected to other accounts! Under certain circumstances, this can also be because dynamic IPs are assigned in Germany.

Hallo, ich habe im Hallmark Casino den 300USD Welcome Chip erfolgreich in Anspruch genommen und auch umgesetzt. Bei der Auszahlung wird mir nun Multiaccounting vorgeworfen. Da meine IP angeblich mit anderen Accounts verbunden ist! Dies kann unter Umständen auch sein, da in Deutschland dynamische IP's vergeben werden.

Dear BigAl87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Additionally, I have checked the general bonus terms and conditions, and this is what I found https://www.hallmarkcasino.com/bonusterms/:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.

Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players. A minimum deposit of $30 will be required to honor the withdrawal."

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear BigAl87,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.