Gslot Casino - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

The casino refuses to activate my account (or the payout of 100 €) because they want a screenshot of me where the transaction and the full name can be seen on the my.paysafecard, which is simply not possible but they still demand it from me I've already taken 100 pictures and cropped photos together, but the casino is never satisfied, even a video where you can clearly see both pieces of information. Don't get on a picture !!! Please help me and explain to the casino that you are charging impossible things !!

Das Casino weigert sich mein Account zu betätigen (bzw die Auszahlung von 100€) weil sie ein Screenshot von mir wollen wo auf den my.paysafecard die Transaktion und der vollständige Name zu sehen ist was einfach nicht möglich ist aber die Fordern es trotzdem von mir ich habe schon 100 Bilder gemacht und Fotos zusammengeschnitten aber das Casino ist nie zufrieden sogar ein Video wo man ganz klar sieht das man beide Infos. Nicht auf eine Bild bekommt !!! Bitte helfen sie mir und erklären sie den Casino das sie unmögliche Sachen verlangen !!

Dear Niklasplay24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you deposited funds into your account via Paysafecard voucher or do you have a Paysafe account registered under your name?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Niklasplay24,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.