Greenplay Casino - Spieler beschwert sich, dass sie nichts gewonnen haben.

Over 4 months no real profit only small profits and platinum status are 4 months and the next status can only be reached with a personal invitation ... but I have already asked for it several times and then I was not put off to chat again 15 minutes later and I have 5 months meanwhile over about 40,000 € and since I have platinum status I could not win more than 1000 € 1 time and that's really very bad !!! I've never had that much bad luck but something is said in the chat that not everyone is lucky ... So as I said I made a deposit every day and the winnings are unfortunately only catastrophic and playing doesn’t make you in a bad mood ... mfg Wolfgang

Über 4monate kein richtigen gewinn nur kleine gewinne und platin status seid 4monaten und die nächsten status zu erreichen nur bei persönliche einladung...aber ich habe es schon mehrmals angefragt und dann wurde ich nir vertröstet 15min später nochmal in chat zu kommen und ich habe 5monaten mittlerweile über ca 40.000€ umgesetzt und seid ich platin status habe konnte ich nicht mehr 1mal über 1000€gewinnen und das ist ja wirklich sehr kommisch!!!soviel pech habe ich noch nie gehabt aber sowas wird es im chat gesagt das nicht jeder glück hat...also wie gesagt ich habe bis jetzt jeden tag eine Einzahlung gemacht und die gewinne sind leider nur noch katastrophal und das spielen macht nir noch schlechte Laune...mfg Wolfgang

Dear Wolfgang,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Wolfgang,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.