GGBet Casino - Der Spieler hat Schwierigkeiten, die KYC-Überprüfung abzuschließen.

After making a withdrawal attempt, the company sent me an email asking for my details, such as the card I used on the account, identification document, selfies of various types.

I did everything the company asked and even so, they're stalling to do the verification and let me withdraw my money. Please note that my card was not even used, as it was refused by the site and so I used the PIX tool to make the deposits, and even so I provided the data.

Please solve my problem as soon as possible

Após realizar uma tentativa de saque a empresa me enviou um e-mail pedindo meus dados, tais como cartão que usei na conta, documento de identificação, selfies de vários tipos.

Fiz tudo o que a empresa pediu e mesmo assim, estão enrolando para fazerem a verificação e deixarem eu sacar meu dinheiro. Detalhe que meu cartão nem sequer foi usado, pois foi recusado pelo site e então utilizei a ferramenta PIX para fazer os depositos, e mesmo assim eu forneci os dados.

Resolvam meu problema por favor o mais rápido possível

Dear MarllonSales,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Could you please clarify when exactly you provided your documents? Do I understand correctly that your account still hasn't been marked as verified?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much MarllonSales for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello MarllonSales,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation and participate in the resolution of this complaint.

GGBet Casino, could you please update us on the status of the player's account and verification?

Hello !

Thank you for contacting us. Your account was successfully verified on December 18.

Hello GGBet Casino,

Thank you for the update.

Dear MarllonSales,

Have you now been able to successfully make a withdrawal?

I still can't get it.

I would like to know how I can classify the casino and leave it far away from any Brazilian, Latino or American. Please

Ainda não consegui sacar.

Gostaria de saber como faço pra classificar o cassino e deixar ele bem longe de qualquer brasileiro, latino ou americano. Por favor

Hello MarllonSales,

I am not sure if I understand. The casino has stated that your account is now verified but you still cannot make a withdrawal, is that correct?

I managed to make the withdrawal. But beforehand I declare here that I do not recommend the casino to anyone. It is one of the worst casinos that I had the displeasure to know.

Many thanks to everyone on the forum, I'm sure if it wasn't for you I wouldn't have been able to make the withdrawal. Thank you very much and a Happy New Year to everyone.

Att,

Marllon Sales

Consegui fazer o saque. Mas ja de antemão declaro aqui que não recomendo o cassino para absolutamente ninguém. É um dos piores cassinos que tive o desprazer de conhecer.

Muito obrigado a todos do fórum, tenho certeza que se não fosse por vocês eu não teria conseguido realizar o saque. Muito obrigado e um Feliz Ano Novo para todos.

Att,

Marllon Sales

Dear MarllonSales,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.