Hi Daniel
my deposits refunds complaint has been unjustified from casino about Wintomato. I sent the closure mail to them but my account wasn’t closed for 36 hours I lost another 250$. I have all the evidences to casinoguru but complaint was rejected for unknown reason saying manually operator close players account it takes 3-4 days. Bit it never says anywhere in their terms and conditions and 24 hours from the moment of closure letter receipt. I think casinoguru always reject my complaints especially operators not closing my accounts whenever I asked them to. If gambling addiction people ask to close the accounts the operators have to do it immediately. Why my complaint as rejected even I followed the operator terms and conditions?
Hello,
kindly use the reply button - Daniel has not been notified about your post yet.
I believe that Petronela explained that casinos must go through the emails manually so the action can't be instant. Allow me to quote the reason:
"Immediate action would be ideal, however, as I mentioned earlier 3-4 days is acceptable."
I can imagine you find it harsh, but we do not live in an ideal world. I ask you kindly to consider taking some additional measures to help you stop playing with real money, if possible.
Wouldn't that help stop losing?
Hi
even the casino mentioned in their terms and conditions 24 hours. Why does the casinoguru says 3-4 days is acceptable. Casinoguru have to proceed the complaints according to the casinos terms and conditions not your own terms. There was a enough time for my account to be closed but they didn’t do it. Still now they never responded to my mails as well either. My jvspin complaint the same thing my account wasn’t closed for one month I lost another 200$ but casinoguru said I didn’t jump in to live chat because they have that option. We are sending mail to close the accounts but the casinos didn’t want to close it but you are saying we are not entitled for refunds. Very funny procedure you have.
Players please careful when you open a account with casinos from casinoguru link it’s something smell is going on here? Because of the commission most of self exclusion complaints been rejected.
Hi, I read your complaint very closely. You sent the e-mail requesting to close your account on Friday. I have a personal experience with how online casinos work during weekends and I also know that they usually have less employees in the office, because the rest has the weekend off.
That's why closing your account may took a bit longer. I think you also mentioned in your complaint that you sent the email, but your account was closed after you contacted them on a live chat on the next day. When you contacted them on the live chat on the next day, you basically started your sentence with "Hello, I want a refund, otherwise I'll complain on CasinoGuru." I really don't like that approach. Apparently, when you contacted them on the live chat, they closed your account after that. Why didn't you contact the live chat the day before?
Closing your account didn't take 3-4days, it took about 36 hours as you mentioned and it happened during a weekend. I don't think the casino did anything wrong in this case.
Hi
I sent the mail to close my account Friday on Australian time morning 5am it means Curacao time 2pm on Thursday. Since Thursday 2pm to Friday 5pm there was a sufficient time to close my account but they didn’t do it and check the emails. I was waiting in the chat to close my account before I made deposits but nobody answers in the chat.
i never said in the chat I want refund, I said why my account wasn’t closed immediately. Are you saying if we sent the mail on Thursday am I entitled for refund? Common casinos have to follow the rules too it doesn’t matter they have less employees or weekend or not it’s not our problem. What about if we break the rules they never refund the money for self exclusion between groups? I am asking why does casinoguru never even ask the operator about this and took a decision based on my previous complaints. Does it casinoguru terms and conditions says account closure have to take 3-4 days waiting time? They did wrong for not checking the emails because I sent the mail to them even for refunds never get reply still now.
Hallo, dieses Casino namens wintomato.com ist eine Schande, die Wahrheit ist, dass ich viele Male eingezahlt habe und nachdem ich meine Einzahlungen so oft verloren hatte, wollte ich mein Geld abheben und sie geben mir als Entschuldigung, dass ich ein Multikonto habe oder dass ich die Einzahlungsboni und solche Dinge ausnutze. Ich dachte wirklich nicht, dass diese Seite so betrügerisch ist. Ich habe zu Protokoll gegeben, dass dieses Casino ein Betrug ist, es zahlt nicht, und es behandelt die Benutzer auch schlecht, es gibt nur 2 Leute, die sich um alles kümmern ... die sogenannten Chat-Moderatoren besuchen zusätzlich den Live-Support Menschen schlecht zu behandeln und zu beleidigen. Meine Erfahrung auf dieser Seite war katastrophal, ich würde eine 0-Sterne-Bewertung geben und sie den Behörden melden, da das, was sie tun, unfair ist, abgesehen davon, dass sie das eingezahlte Geld stehlen, dann wollen sie Sie nicht bezahlen und sie finden viele Ausreden. ..
Und wer sind Sie, um eine betrügerische Website zu verteidigen? Mal sehen, sagen Sie mir, mein Herr, mit welcher Autorität sagen Sie, dass Sie nichts Falsches daran sehen, dass die Website von nur 2 Personen betrieben wird, und dass Sie für eine Auszahlung, abgesehen davon, dass Sie Sie nicht bezahlen, 72 Stunden warten müssen dass sie dir viele Ausreden nennen? LOL
Hello, I am very sorry to hear that you are having problems with this casino. If you are really sure that you do not have any other account and you are aware that you have not violated the TC, then do not hesitate to submit a complaint here on our website. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used. I hope we are able to help you.
Wintomato is really unique site I came across yet here lots of earnings opportunity bonus is nice free spins on winning contest and time to time giveaway, withdrawal deposit fast I love wintomato💓
Hi, I'm wondering, do you know about a bonus or another promotion given by the casino in exchange for writing a review on them? We've received an unusual amount of reviews on the casino recently and some of the players gave us a feedback saying that they were motivated by a reward from the casino so I'd like to figure out what's going on.
Hello! I've been playing at the wintomato.com casino for a year, so far I haven't encountered any problems, the design is beautiful, convenient, there is a variety of games. Dice, slots, sports. There are competitions for every taste. I think this casino has enough to spend your leisure time and there are various bonuses. Although this is a casino, not a charitable foundation.
I play at other casino, everyone knows this old casino and now I have a platinum level there. But if we compare it with Wintomato, then now, not having a high level, I would not even look at that casino. Wintomato is much better for both beginners and old players. We are pleased with the variety of games and competitions, as well as bonuses. On Wintomato, the admin offers to enjoy watching his game on Twitch and take part in online competitions, which he pays for))) If you are just starting to learn about online crypto casinos, I will of course offer you WINTOMATO. GOOD LUCK!
Wintomato casino is the best, despite the fact that I’m in the bathhouse there, sometimes it rains on me, it’s a fun casino. well, a variety of competitions and games, I especially like sports
Wintomato Casino is a good gaming site. The games are great, there is also sports betting, which is a plus, and all the bonuses are quite interesting, despite the relatively high requirements for some. Withdrawal of funds is carried out by the site administrator. Mods run games every day. There are also multinational chat rooms for communication between people who speak different languages.
Is this somehow related to the casino-motivated reviews we've been receiving? I hope it does not!
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