This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.
In addition, this casino is also reluctant to display customers' deposit and withdrawal history.
Hello , so let me try to summarize and try to understand.
You played in a casino with a bonus and won some money. You wanted to withdraw it but you couldn't because the casino told you that you could withdraw a certain amount from the bonus? Could you also show me some requirements of the bonus, or did you check if it has a maximum cashout? That would seem to me the most logical in such a case why you could withdraw as much as they said.
Also, why did you deposit there again? It could be that what you put in was included in the bonus money if you still had the bonus active, but that's just my guess.
Can you send me the bonus you played with?
Ich habe 90 Dollar ausgezahlt und bis jetzt finden sie immer wieder Ausreden. Zuerst gaben sie mir 24 Stunden und dann sagten sie, es seien 5 Arbeitstage. Dann kontaktiert man sie und sie sagen, es würde 1 Monat dauern. Ich bin wirklich sauer und sie haben sogar den Chat-Kanal deaktiviert.
Hi, when did you enter the withdrawal? According to what the casino told you, it's not clear when the money should arrive. Do you have any communication with the casino that you could show? Maybe we can work something out together.
Ich habe am 6. Februar eine Auszahlung von 01 Dollar beantragt. Mir wurde gesagt, dass der Betrag innerhalb von 24 Stunden auf meinem Bankkonto eintreffen würde. Der Betrag wird gerade ausgezahlt. Ich warte bis jetzt darauf und nichts passiert. Wenn ich versuche, in den Chat zu gehen, lässt mich die Site das nicht, weil sich die Option, mit dem Support zu sprechen, nicht öffnet und im Profil nur 0,4 Cent angezeigt werden.
Did you try to send them an email if you can't contact them via live chat? I think it would be better to wait a while and be patient because it was also the weekend and we give casinos 14 days to make a withdrawal.
Did you play with any bonus or not?
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
Hello Casino Guru Team,
I’m reaching out with a small request for help. I deposited on this casino through your website, claimed a bonus, and carefully followed the bonus terms. After completing about 2,300 spins, I requested a $250 cashout. The casino says the withdrawal is "under review," and support only tells me "24 hours." I had believed crypto withdrawals are usually instant, so this delay has me worried.
If possible, could you kindly check with the casino or guide me on what to do next? I came to their site via yours, and your support would mean a lot to me. I can provide any screenshots, timestamps, or IDs you may need.
Thank you for your time and understanding.
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
Hi again—appreciate the reply and totally get that reviews exist. The issue is that what’s happening on my side doesn’t look like a normal, time-limited check anymore—it looks like a stall.
My play & bonus facts (short version):
Claimed a 200% bonus.
Slots only, with bets under $1 throughout.
Roughly 2,300$ spins completed.
I fully accept the 10× deposit cap; my balance of around $600–$700 was trimmed to ~$270, which I’m fine with.
Withdrawal timeline:
06:53 on 14/09/2025 — I requested a $250 crypto cashout.
Later, the withdrawal was canceled and the money was returned to my balance without any email or explanation.
Today I went through an escalated KYC: selfie holding ID with a "Spingreen" note, utility bill, passport, and a second ID (student card). I’m now verified.
I then re-submitted the $250 cashout, and after 7+ hours there’s still no response; live chat is also silent.
Just to remove any ambiguity: of the $250 I’m trying to withdraw, $100 is my own principal previously lost/played on their site—so the actual profit is about $150. I’m not asking for anything outside their terms; I accepted the cap and played conservatively.
If this is still considered "nothing unusual," could you please nudge the casino to either process the $250 payout or provide a clear, term-based reason for refusing it? I can attach screenshots of the dashboard and withdrawal history; there’s no blockchain TxID yet because no payout was sent.
Thanks for sticking with this—really appreciate your help.
Hi, thanks for keeping me posted. To be honest, I would expect the casino to tell you at least something meaningful. Currently, I believe we both lack any knowledge about the issue; if there is indeed an issue, the casino chat operator has not been helpful, making it unlikely that we can delve into details right now.
Do you know what? You can submit the free complaint anytime you want. It does not matter that it has not yet been 14 full days; the complaint will remain open—on hold. However, the casino contact will be notified about this complaint of yours.
Could help the casino with motivation. What do you think? Does it sound appealing?
IHR SEID BETRÜGER! BETRÜGER!! ICH HABE 1200 € GEWONNEN UND IHR HABT ALLES VERSUCHT, MICH NICHT ZU BEZAHLEN... EINE AUSZAHLUNG VOM 18.10. UND BISHER HABE ICH KAUM NUR 400 € GESEHEN UND DANN ANTWORTEN SIE NICHT MEHR, WEDER IM CHAT... NOCH PER E-MAIL. ICH WERDE ÜBERALL BEWERTUNGEN SCHREIBEN! ABSURDE AUSREDEN...LÜGEN
aber es ist nicht verr ...
Meiden Sie dieses Casino wie die Pest. Nur Stress und Nerven... und ich habe nur einen Teil meiner Gewinne gesehen. Sie erfinden Probleme mit den Anbietern, um die Auszahlung aufzuteilen... und für jeden Teil wollen sie Monate, glaube ich.
HIER SIND EINIGE BEISPIELE FÜR CHAT-ANTWORTEN. 
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
Ja, ja, der Verlauf erscheint und verschwindet, wann immer es Ihnen passt! Und Sie verwalten die Abhebungen nach Belieben. Ich habe 1.500 € gewonnen. Ich habe eine Abhebung von 1.000 € und dann eine von 500 € vorgenommen. Sie haben mir 1.200 € abgenommen, ich habe 300 € abgehoben. Sie haben mir die 1.200 € zurückgegeben, die ich am 18. Oktober abgehoben habe, und von da an haben Sie alle Bewegungen vorgenommen ... Sie schulden mir immer noch 800 €!!!! 
Betrüger
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
HALLO,
Ich habe auch ein großes Problem mit dem Spingreen Casino.
Am 12. September gewann ich 1.500 €. Sie versuchten sofort, mich zu betrügen, indem sie nur 300 € auf meinem Spielkonto beließen (die ich abhob und die sie mir auszahlten) und mir sagten, das sei der maximale Auszahlungsbetrag für den verwendeten Einzahlungsbonus. Das war eine Lüge; der Höchstbetrag lag bei 2.000 €, und da ich einen Nachweis hatte, gaben sie mir theoretisch diese 1.200 € zurück, die ich nach allen Prüfungen am 18. September abhob. Nach ein paar Minuten wurde der Gewinn mit der fadenscheinigen Ausrede storniert, sie müssten die Auszahlung in drei Raten zu je 400 € vornehmen. Ich erhielt die 400 € ... und bei den restlichen 800 € blieb alles still ... nichts in der E-Mail, nichts im Chat ... keine Informationen, kein Zeitrahmen. 
So, do I understand all this correctly, please?
You have won with some deposit bonus, and first they said that the maximum withdrawal was less, but then they admitted to making a mistake and gave you the money back to your balance, right?
You have withdrawn some of the money, but you are waiting for the rest.
Is that correct until now, please?
What is the daily limit for withdrawals, though? Have you checked it?
How long have you been waiting for the last withdrawal, please, and how much do they still owe you?
Our team will surely look into it if necessary after providing more information.
We'll wait for your reply.
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