This casino is a big fraud specially when it comes to reponsible gaming i already said on the 5th of may to close my account due to gambling issues. It's almost fucking a month later and also reminded them more then 20 times and they litterly do nothing! FUCKING RIDICLIOUS! I tried to protect myself and bam now i lost fucking 3000 euro because they don't follow up the gambling rules. How can this casino operate en have a high ranking on a lot of sites. (Already filed a complain but they didn't do anyhing) Gambling comission also don't do anything and their license company is FAKE! 
I am really sorry about this situation at the casino. As I can see in your complaint the casino has not responded to our team yet. In my opinion, this should not happen to any player in any online casino. If you clearly state that you would like to close your account due to gambling problems, they should do that right away to avoid any issues.🤷♀️
The casino operates under the Costa Rica license, which, in our opinion, is not a very good one, so I hope that our complaint team will be able to get the best resolution to your case. Even though we cannot be very optimistic, unfortunately.
Please keep us informed about any updates regarding your case.
Best,
First of all, I would like to thank this forum for asking my question.
Hopefully my cash-out will be processed ASAP.
So I don't have to send messages here every day.
I have been waiting for my payment since 7:30 am today; Luckymax
On the information page they are told - immediately - payment.
Unfortunately I don't see any of this - I was told within 24.
Unfortunately, my payment has not yet been approved or processed.
I have already submitted the necessary information and evidence that has been accepted.
Here is also my request whether the representative of luckymax can look at this and process it.
I'd like to hear more.
Thanks for your help
BEST REGARDS
Hello. I hope your payment will be processed ASAP as well, for sure.
Is this your first withdrawal at this casino? Did you pass the verification process yet?
Sometimes, when it comes to the first withdrawal, the casino needs to check all the documents, and this may take some time, so the timeframe changes and it could get delayed.
Please keep us informed about any changes regarding this, and hopefully you won't wait long before you get your money.
Rogue casino.
After deposit asked them for a permanent closure/exclusion as their casino is illegal in The Netherlands. They kept saying yes we will close it once the manager reviewed it.
warned the casino that every deposit I make now must be refunded as they are aware of the mistakes which the casino denied stating we dont care the player is responsible.
Fine with me, made three successful chargebacks on my deposits and my account is still active 😂😂
For all Dutch players, this casino is acting as a legal casino but they are illegal without a license! I have alrrady informed the Gambling Authority in NL.
Hi, so that's unpleasant and you only found out when you deposited there ? Not before you opened an account ?
Do you know that when you ask for a chargeback, it is quite possible that you will have problems playing in casinos in the future ? Despite all the circumstances that set up, I understand that it was probably one of the possibilities, but when you go to play somewhere I would probably find the information before depositing there and playing before discovering that the casino exists illegally in the country.
Hi Jaro,
No at first the reviews seemed hopeful about it. Unfortunately they were not visible here so I could not find a different review, probably due to the country restriction for Netjerlands.
As I reached out multiple times to support without success chargeback was the only outcome possible.
And if they block me they do us both a favor as that would mean I cannot gamble on illegal casinos that first claim they are legit…
That's bad luck. I thought the casino would try to help you, but if they didn't answer you at all, then that's unlucky. What did you write to them about? If it's something like they're illegal in your country or something like that, I'm probably not too surprised that they didn't actually reply.
However, I would definitely recommend that before you register anywhere, you check the Terms and Conditions and find the restricted countries, or see what license they have, which is usually listed on the site, and maybe you can find out some information yourself.
Hopefully you won't have to deal with such things anymore.
It's still crazy they still operate and they still have a high rating.
Did you write it to a good casino or not? From what I can see, the casino has a safety index of 0.2/10. 🤷♂️
Good afternoon,
I spoke with Luckymax again and they said this :
Your request has been transferred to our managers. One of our managers will check your account soon, we kindly ask you to wait.
Are you serious right now/
you said that 6 months ago already
I would like to express my gratitude for the additional details you have provided. I completely understand the urgency you feel concerning the case at hand. Please rest assured that we truly value your time and are actively working on your case. Our process operates in a queue order, and I want to assure you that we will make every effort to ensure that your case is attended to in a timely and appropriate manner. Thank you once again for your understanding and patience during this process.
appropriate manner
This case is from last year june
it's 9 months later already
I have taken the necessary steps to expedite your case, ensuring that it is processed more quickly than usual. Additionally, I have formally requested that your situation be treated with a sense of urgency, so that we can address your needs as promptly as possible.
Ok, what is the status
i mean you gonna tel me in the last 9 months nothing happened?
Right now, I'm still waiting for some feedback, which is why I asked for it to be a bit urgent.
So they made it a urgent case if i have to believe them.
Kind Regards,
I see that basically nothing has moved a bit since they wrote this to you. I don't even know what to say much because you haven't learned anything.
I guess all I can say is that we can wait to see if anything happens at all.
On April 3rd, 2025, I sent a written request to Luckymax Casino asking for my account to be permanently closed due to gambling addiction. This was a clear self-exclusion request.
Despite my request, the casino did not close my account. Instead, they kept it active and allowed me to make dozens of deposits in the weeks and months afterwards.
I contacted them multiple times asking not only for account closure, but also for a resolution and refund of deposits made after April 3rd, 2025. My emails were either ignored or met with vague, automated responses.
Even today, my account remains open.
This is a serious violation of responsible gambling obligations and the duty to protect vulnerable players.
What I am requesting:
I am asking Luckymax Casino to refund all deposits made after April 3rd, 2025 via my credit cards (ICS and Rabobank), which total several thousand euros.
I am not requesting refunds for older deposits or for bank transfers.
I kindly ask Casino Guru to help mediate this matter and support my request for a refund.
Thank you for your assistance.
I am really sorry for this whole situation, and I really hope that our complaint team will be able to help even though there is not much chance if you see this:
Have you seen this warning in the casino review? Doesn't look good at all.
I will keep my fingers crossed for you though. 🤞
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