JustCasino - generelle Diskussion (Seite 2)

Anonymized641

Experte

Schweden

Jaro

vor 6 Monaten

OriginalÜbersetzung

I can see that if you have such feelings, it would probably be best to take a break or quit playing in online casinos. I think it should just be a casual entertainment and shouldn't cause such emotions.

Regarding your situation, I would also contact the payment provider in this case, because it might be a mistake on their side. If the casino didn't receive the money, it's hard to do anything about it because as I said their hands are tied. Try to ask what the provider itself will tell you.

vor 6 Monaten

OriginalÜbersetzung

Thats the problem they dont tell me the name of their provider so i can contact them

Jaro

Anonymized641

Forum and Reviews Administrator

Anonymized641

vor 6 Monaten

OriginalÜbersetzung

Hmm, I was referring to the provider from where you sent the money. So if it was through a bank, contact your bank to see if everything went well. If it was from another company, contact them directly.

Do we understand each other? 🤔

Anonymized641

Jaro

Experte

Schweden

Jaro

vor 6 Monaten

OriginalÜbersetzung

In Schweden ist es verboten, Geld direkt an das Casino zu senden, wenn eine schwedische Lizenz fehlt. Das Casino hat jetzt verschiedene „Online-Shops", sodass sie einen Zahlungsanbieter eines Drittanbieters verwenden. Ich habe mit meiner Bank gesprochen, sie sagen, das Geld sei nach Mexiko gegangen. Das Casino sagt, das Geld sei noch ausstehend. Ich habe der Transaktion gezeigt, dass das Geld bereits von meiner Bank abgebucht wurde. Aber das Casino ist nicht so hilfreich

Automatische Übersetzung

Radka

Anonymized641

Social Media & Community Specialist

Anonymized641

vor 6 Monaten

OriginalÜbersetzung

Thanks for the clarification. Preferably, the casino and its third-party payment provider should look into this issue directly. At least it would make sense to me. Generally speaking, it's quite common for the deposit to end up in a completely different company with a different merchant code too.

(Associated thread here here:

https://casino.guru/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code )

Sadly, without having access to the payment provider, it's really hard to move forward. Nevertheless, I advise submitting a free complaint directly through our Resolution Center if you feel helpless about what to do. If nothing else, it ought to offer an opportunity to look into whether the casino is making an effort to address the problem.

Anyway, if you want to find out more about the process, please follow this link 👈

Bearbeitet durch den Verfasser vor 6 Monaten

AlinaStefan

Fortgeschrittener Neuling

Dänemark

vor 4 Monaten

OriginalÜbersetzung

Don’t do the same mistake as I did. I have played a lot, a lot. When finally I got a win of 40.000 nok and tried to withdraw , I have been waiting one day and the withdrawal was still pending . Then I went to ask when do I get my withdrawal processed they said that it takes up to two days to process it, of course they do it in purpose so you can cancel it, that’s why they won’t process it faster as other casinos does. So guys, if you want to know , yes they use 2 days to process it, I’m not sure if it’s real because I haven’t got so far to wait 2 days, I have been waiting only one day and the withdrawal was still processing so I could cancel it . Yes I have canceled it and use the funds. You will never get away with your withdrawal so it’s up to you I have closed my account

Jaro

AlinaStefan

Forum and Reviews Administrator

AlinaStefan

vor 4 Monaten

OriginalÜbersetzung

Hello, I don't want to be mean but in many casinos the withdrawal process is an even longer procedure and if you only have to wait 2 days I don't think it's a big deal at all. If you have the urge to keep playing then it's probably not good and I'm very sorry that you probably lost your money in the end. If you won such a big amount I wouldn't be surprised if the casino also did some check of gameplay, which could take even longer.

I guess that will have to change or you will have to play in a casino where it takes a while to get your money sent to you.

Anonymized641

Experte

Schweden

Jaro

vor 4 Monaten

OriginalÜbersetzung

Hello, I don't want to be mean but in many casinos the withdrawal process is an even longer procedure and if you only have to wait 2 days I don't think it's a big deal at all. If you have the urge to keep playing then it's probably not good and I'm very sorry that you probably lost your money in the end. If you won such a big amount I wouldn't be surprised if the casino also did some check of gameplay, which could take even longer.

I guess that will have to change or you will have to play in a casino where it takes a while to get your money sent to you.

vor 4 Monaten

OriginalÜbersetzung

Nein, da liegst du tatsächlich falsch. Nur ekelhafte und unseriöse Casinos halten eine Auszahlungsfrist von 24 Stunden ein. Casinos mit schwedischer Lizenz zahlen sofort aus. Dass sie „aufpassen" müssen, wenn man einen großen Gewinn macht, ist auch großer Blödsinn. Ich habe 120.000 Kronen bei schwedischen Spielen gewonnen und sie innerhalb von 5 Minuten ausgezahlt bekommen. Und das war bei Netent-Slots.

Bearbeitet durch den Verfasser vor 4 Monaten

Automatische Übersetzung

Anonymized641

Experte

Schweden

AlinaStefan

vor 4 Monaten

OriginalÜbersetzung

Don’t do the same mistake as I did. I have played a lot, a lot. When finally I got a win of 40.000 nok and tried to withdraw , I have been waiting one day and the withdrawal was still pending . Then I went to ask when do I get my withdrawal processed they said that it takes up to two days to process it, of course they do it in purpose so you can cancel it, that’s why they won’t process it faster as other casinos does. So guys, if you want to know , yes they use 2 days to process it, I’m not sure if it’s real because I haven’t got so far to wait 2 days, I have been waiting only one day and the withdrawal was still processing so I could cancel it . Yes I have canceled it and use the funds. You will never get away with your withdrawal so it’s up to you I have closed my account

vor 4 Monaten

OriginalÜbersetzung

Hören Sie auf, im Curucao und Cista Rica Casino zu spielen. LASSEN SIE SICH EINE SACHE VERSTEHEN. Sie bekommen kein Geld. Sie wissen, dass NUR Spielsüchtige in diesen Casinos spielen. Sie wissen, dass Sie das Geld verspielen, also zahlen sie nicht aus. Sie verzögern es, bis Sie verlieren.

Automatische Übersetzung

Radka

Anonymized641

Social Media & Community Specialist

Anonymized641

vor 4 Monaten

OriginalÜbersetzung

Greetings, Gez80

I can appreciate your opinions to some extent, but when speaking to other players in particular, please refrain from presenting your suggestions as the only definitive general reality here in the forum. You are not very helpful when you try to scare other members just because you think you know how every casino works.

Although Jaro has been fairly kind to you, you are again going too far, in my opinion:

In fact, a large number of Curcao-licensed casinos pay out winnings without any hesitation. Players prove that almost daily through user reviews or complaints.

Some of these just don't want to pay out for costly licenses, for instance.

Furthermore, let me reiterate that this is a forum - a place for respectful conversation and support. Recognize that, or else you will not be able to publish any more non-objective posts.

Radka

Social Media & Community Specialist

Anonymized641

vor 4 Monaten

OriginalÜbersetzung

Nein, da liegst du tatsächlich falsch. Nur ekelhafte und unseriöse Casinos halten eine Auszahlungsfrist von 24 Stunden ein. Casinos mit schwedischer Lizenz zahlen sofort aus. Dass sie „aufpassen" müssen, wenn man einen großen Gewinn macht, ist auch großer Blödsinn. Ich habe 120.000 Kronen bei schwedischen Spielen gewonnen und sie innerhalb von 5 Minuten ausgezahlt bekommen. Und das war bei Netent-Slots.

Automatische Übersetzung

vor 4 Monaten

OriginalÜbersetzung

Your words perhaps have a good point, but still, it is quite misleading to compare how it looks when a Swedish player plays in an SGA-licensed casino to a situation when an international player plays in the casino without a local license. The conditions are different.

I can assure you that 24 hours for withdrawal is not business standard, yet it's a far too short timeframe to accuse any casino of stalling.

However, it's great you were paid so quickly. Care to share a screenshot, perhaps? Such a capable casino is definitely worth a little appreciation.

Anonymized641

Radka

Experte

Schweden

Radka

vor 4 Monaten

OriginalÜbersetzung

Ich habe in MGA-Casinos gespielt, die „international" sind und viel schneller auszahlen. Die einzigen Casinos aus Bananenrepubliken, die Auszahlungen verzögern. Ich verstehe, dass Sie denken, ich rede Scheiße, Herr. Natürlich kann ich ein Bild teilen. file

Automatische Übersetzung

Radka

Anonymized641

Social Media & Community Specialist

Anonymized641

vor 4 Monaten

OriginalÜbersetzung

Cool thanks. However, the screenshot does not say much, the withdrawal request time and date are missing.

You don't need to take that so personally; as long as you tone down your attitude and remain decent, you are more than welcome to stay. In my opinion, you have some good thoughts and many experiences, so it will be quite a loss to the community if we part ways.

Speaking about MGA, have you too noticed they seem to be less engaged in the player's issues?

At least I got the impression from other players.

Anonymized641

Experte

Schweden

Radka

vor 4 Monaten

OriginalÜbersetzung

Cool thanks. However, the screenshot does not say much, the withdrawal request time and date are missing.

You don't need to take that so personally; as long as you tone down your attitude and remain decent, you are more than welcome to stay. In my opinion, you have some good thoughts and many experiences, so it will be quite a loss to the community if we part ways.

Speaking about MGA, have you too noticed they seem to be less engaged in the player's issues?

At least I got the impression from other players.

vor 4 Monaten

OriginalÜbersetzung

Aha, ok, aber dann lüge ich. Die Auszahlungen dauerten 10 Jahre. Und alle Curucao Casinos sind fantastisch und viel besser

Automatische Übersetzung

Anonymized641

Experte

Schweden

vor 4 Monaten

OriginalÜbersetzung

Ich spreche nur über meine Erfahrungen. Ich versuche hier, gute Ratschläge zu geben. Ich lüge die Leute im Forum nicht an. Grundsätzlich haben schwedische Casinos ihren Sitz auf Malta. Die einzigen mga-Casinos, die ich für unfair halte, sind Nordscasino, Betsamigo usw.

Automatische Übersetzung

Anonymized641

Experte

Schweden

vor 4 Monaten

OriginalÜbersetzung

An meiner Einstellung ist nichts auszusetzen. Ich würde es begrüßen, wenn wir auf einer freundlichen Ebene bleiben. Sie sind es, der versucht, meine Einstellung durch das Schreiben irgendwie zu unterscheiden. Ich bin schon lange hier und habe mich nie mit jemandem gestritten. Danke

Automatische Übersetzung

Radka

Anonymized641

Social Media & Community Specialist

Anonymized641

vor 4 Monaten

OriginalÜbersetzung

I can't fully agree on that.

The way you present your experiences sometimes exceeds a reasonable level, and the way you provide your opinions is quite often inappropriate. I do not doubt your good intentions, but the outcome is sometimes so straightforward that it's almost like preaching. Generalism won't help others. Just keep it concrete, decent, and friendly.

Anonymized641

Experte

Schweden

Radka

vor 4 Monaten

OriginalÜbersetzung

I can't fully agree on that.

The way you present your experiences sometimes exceeds a reasonable level, and the way you provide your opinions is quite often inappropriate. I do not doubt your good intentions, but the outcome is sometimes so straightforward that it's almost like preaching. Generalism won't help others. Just keep it concrete, decent, and friendly.

vor 4 Monaten

OriginalÜbersetzung

Sie können mein Konto schließen. Danke und auf Wiedersehen

Automatische Übersetzung

AlinaStefan

Radka

Fortgeschrittener Neuling

Dänemark

Radka

vor 4 Monaten

OriginalÜbersetzung

Dear , come down! I can see that you are just an amateur who is playing casino sometimes for peanuts!

We have years of experience, tons of money lost and thousands of casinos played! Mind your own! Get some fresh air, move forward, get your life back, forget about that comment!