vor 5 Monaten
I ask for my player id
JackTop Casino - generelle Diskussion (Seite 11)
vor 5 Monaten
und wenn das der Fall ist, müssen sie auch bei Trust Pilot ehrlich sein
Automatische Übersetzung
vor 5 Monaten
I'm sorry, but I'm still quite convinced you expect the casino to pay for the issue described in your previously rejected complaint. It almost seems the casino agrees with the rejection and is not willing to discuss the issue further, even with you.
May I know what makes you believe the casino is still obliged to press this matter forward, please?
I'm referring to this situation:
"If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.
We can't penalize casinos if they lack any particular license.
After gathering all the information, this complaint will now be rejected."
Perhaps the first one👈 holds the explanation?
"As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds have been confiscated in the process. We would really like to help, but it is impossible for us under these circumstances.
Due to the aforementioned reasons, this complaint will now be rejected. "
Under these circumstances, I would love to understand what kind of response you're expecting. Help me understand that, please.
vor 5 Monaten
sie sollten ehrlich sein, auch auf trustpilot
Automatische Übersetzung
vor 5 Monaten
But there are situations where both the player and the casino interpret things in their own way, so sometimes I wouldn't be surprised if things were different on Trustpilot. I guess nobody can force them to do anything and if you send some evidence that is relevant and it still doesn't turn out well, then I guess you know what to think.
vor 5 Monaten
I think they make jokes
vor 5 Monaten
I don't know what they're up to, but it would certainly be appropriate if both the players and the casino were always honest. I probably wouldn't play in one where that's not the case.
vor 5 Monaten
Geen reactie via de support live chat support email vip mail vip manager en whatsapp na een jaar aleen reactie hier van neem contact op aleen werkt dit niet
Datum van ervaring: 04 juli 2024
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Antwoord van Jacktop Casino
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Dear Collyn Daamen,
Thank you for bringing this issue to our attention. We sincerely apologize for any difficulties you've experienced in reaching our support channels. Your feedback is crucial to us, and we're committed to resolving any communication challenges promptly.
Please accept our apologies for the inconvenience caused. We encourage you to try reaching out to us again through any of these channels, as we are eager to assist you and ensure a positive resolution to your concerns.
Thank you for your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Kind Regards,
Jacktop Casino Team
Bearbeitet von
Romi vor 5 Monaten
Gründe:
Made the link passive.
vor 5 Monaten
Okay, so you reached out to them ? Did they try to work something out with you or not ?
vor 5 Monaten
Ich versuche bereits auf mehreren Wegen Kontakt aufzunehmen, vielleicht kommen sie zur IGB Live in Amsterdam, die einzige Möglichkeit, die ich sehe, ist die Kontaktaufnahme mit Boomerang Partners.
Automatische Übersetzung
vor 5 Monaten
Ich mache keine Witze oder lüge darüber, weil sie sich nicht daran halten
Automatische Übersetzung
vor 5 Monaten
You mean you're going to go to the conference and you're going to confront them there ? Quite interesting, I'd say. The best thing would be if they could resolve this problem with you once and for all because I know we have had a history of correspondence in the past and several complaints have been lodged by you against this casino.
I wish it had all turned out well.
vor 5 Monaten
ja, ich bin es wirklich leid
Automatische Übersetzung
vor 5 Monaten
I understand, I just don't know if it's the best idea and if you could do something with it. But I'll be here for any news.
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