vor 11 Monaten
Ggbet hält meine Zahlung seit dem Tag zurück
21.05.2023
es wurde immer sofort bezahlt.
Die Seite ist sehr seltsam, es gibt viele Aktualisierungen und die Zahlung verzögert sich. Ich möchte eine Lösung
Automatische Übersetzung
GGBet Casino - generelle Diskussion (Seite 9)
vor 11 Monaten
Hello.
Well, according to your previous experience, I'd say you should give it some time. It worked well in the past, as you said.
Sadly, we won't solve it now and here. Only the casino can provide a solution, I'm afraid. Are you still in touch with the support, please?
Let us know how it goes!
vor 11 Monaten
Ja! Ich habe immer noch Kontakt zum Support. Seiner Meinung nach liegt der Wert beim Anbieter
Automatische Übersetzung
vor 11 Monaten
That's good!
Do I assume correctly, the game provider you mentioned is responsible for paying the winnings? 🤔
Have you participated in some tournaments, perhaps?
Or, maybe the casino now investigates the game or your gameplay with this game provider?
Just want to ensure I fully understand.
Thank you!
vor 11 Monaten
Hier ist die Nachricht vom ggbet-Support per E-Mail
Hallo!
Sehr geehrter Kunde, zu Ihrem Widerruf. Nach den Informationen, die wir von der Finanzabteilung erhalten haben, wird die Zahlung über den Anbieter abgewickelt. Solche Transaktionen werden normalerweise schnell bearbeitet, leider kann die Bearbeitung aus verschiedenen Gründen, die außerhalb unserer Kontrolle liegen, länger dauern. Auf unserer Seite wurde die Auszahlungstransaktion innerhalb des Standardzeitraums erfolgreich bearbeitet, woraufhin die Transaktionsbeträge zur weiteren Bearbeitung gesendet wurden. Wir können die Bearbeitungszeit dieser Zahlung derzeit nicht beeinflussen. Warten Sie, bis die Zahlung abgeschlossen ist. Wir bitten um Entschuldigung für die Unannehmlichkeiten.
Mit freundlichen Grüßen, Tommy
Das GG.BET- Team
Wenn Sie Fragen haben, senden Sie uns eine Nachricht über den Online-Chat oder senden Sie uns eine E-Mail an support@gg.bet . Alternativ können Sie auch +44 (203) 769-19-62 anrufen.
Automatische Übersetzung
vor 11 Monaten
Hello, and thanks for the email!
I believe I fully understand now. So, this provider is a 3rd party company handling all financial transactions for the casino. Once the withdrawal is approved on the casino's side, the payment provider handles the rest = sends the money.
It may cause some delay, on the other hand, it is still in the casino's best interest to ensure you get the money as soon as possible, or at least it should be the primary concern. 🤔
vor 11 Monaten
Informiert, dass die Zahlung erfolgt ist.
Der Sachbearbeiter forderte den Anbieter auf, die Zahlung zu stornieren, und der Bevollmächtigte gab das ggbet-Konto zurück. Ich habe eine neue Auszahlungsanfrage gestellt und alles wurde gelöst
Automatische Übersetzung
1
vor 11 Monaten
Wer hat das Geld gewonnen?
Automatische Übersetzung
vor 11 Monaten
elenahuayre0 Ich habe den Betrag vom Casino erhalten
Automatische Übersetzung
vor 11 Monaten
Another good news today! That's good to know. Thank you for sharing. 🙂
vor 10 Monaten
greetings, I have to contact you with ggbet experience. I waited 20 days for the payment, I successfully verified the order in 1.2 days and since I set 600 euros for the payment, I have a problem with them, it's waiting.
for the first time, I set up two payments of 400 and 200 and waited until a certain deadline and they started to chat and email to advise how they put the payment, but it is not up to them, but to the company that makes the payment. I also waited a few days, maybe he would go to bed after that, and then they said again that the best solution is to cancel the payment and schedule a new one again, as I did.
and of course again the specified time passed and the payment deadline passed where I made 3 payments of 200 euros each so that the transactions would be processed quickly and again the payment deadline passed and again I'm waiting and getting annoyed, and again they with the same story as they should be patient, as it is not up to them and as it is all up to the company that performs the transaction, and again they advise me to cancel these payments and schedule new ones which is pointless, that is what I told them in the email that they can do this indefinitely and write to me if they don't try to solve my problem.
I honestly don't know what to do anymore and who to turn to for my money. Can you help me and direct me to the right address. Thanks & Regards
vor 9 Monaten
Hey there. Well, sorry to hear this. It actually seems like when a payment provider (the company that handles all transactions) might face some issues, but more importantly, the way I see it the casino struggles to advise.
How many times in total have you canceled the withdrawal attempts? When did you submit the first? I'm asking to figure out the timeline.
Let me know if you can. I wan to help you out.
vor 9 Monaten
Thank you for trying to meet me and help me. For the first time, I set it up for payment on June 8th, and then, after correspondence with ggbet and consultations, it set it up for payment again on June 21st. and now, after everything, they offer me the same request again, where I tell them that I don't want it, because it would go on endlessly that I would set up and cancel the payment and I would never see my money. Honestly, I am starting to lose all hope and believe less and less that I will get my money.
Today I wrote to them again and they always tell me the same story that I should be patient and wait for the money. hmm
vor 9 Monaten
It's too early to lose hope!
The best you can do at the moment is to submit a complaint against the casino, here on our website.
Don't worry - it is free.
Read this guide to get more familiar with all the necessary steps:
https://casino.guru/complaint-resolution-instructions
Once you're ready, proceed to submit one right here:
https://casino.guru/complaints/create
In case you need some advice or struggle, reply to me - ok?
vor 9 Monaten
Just to let you know that I was so pissed off today, waiting for a payment to my account from gg.bet, I go to my profile on gg.bet and see money returned to my account, I sent them so many emails, so many correspondences with operators on chat, so many nervousness, lost time, for them to cool me down and answer in this way, I will show the photo. I decided to fill it in for a complaint, so what happens - it happens, but I think I was cheated for 600 euros like no one else before.
vor 9 Monaten
Well, you sound quite upset, but have you tried to submit the complaint again? I would certainly do that. I also appreciate the casino explained the technical issue so openly. Frankly, chat operators are not able to explain technical issues. I know it sucks, but I guess the casino must solve the problem first.
I suspect the issue concerns its 3rd party payment provider, in such a situation, the casino is in the same situation as you are now. Anyway, have you ever heard about the fact, that most casinos hire those 3rd party providers to cover all transactions? Casinos usually don't get involved at all...
vor 9 Monaten
Hi, I deposited $100USD into my GGBET on 7th July 2023, it has been deducted from my bank account but in GGBET website it appears rejected. Already emailed them and they just keep saying please wait. Anyone experienced this kind of problem before? Is this very common? This is the reference: 8082fb89-4cac-4ebc-be25-9dde60f27331
Thanks!
Bearbeitet durch den Verfasser vor 9 Monaten
vor 9 Monaten
Hello.
I believe the best thing to do is to ask the support. I would also ask your payment provider just to verify everything was processed without an issue on its side.
Can you try that?
Also, feel free to browse the complaint section here - if any player has ever submitted a complaint about a similar or the same issue, you should find it there.
vor 8 Monaten
Grüße, GGBET hält meine Zahlung seit dem 29.07.2023 zurück und sie geben mir bis heute keine Lösung für die Zahlungsverzögerungen, der Support gibt keine Antworten oder entsprechende Hilfe, ich bin wirklich enttäuscht von dieser Seite.
Automatische Übersetzung
vor 8 Monaten
It seems there are others also waiting for delayed payment. I wonder what this is about. 🤔
Make sure to stay in touch here.
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