Hello, it's great that you want to warn others, I believe that you have already done it.
Every player can browse your complaint to see that you were ignored and on top of that, the casino was rewarded with black points:
I'm sorry it ended this way, there is nothing more to say, I guess.
Hello. My name is Sam I represent an anti-scam company. Fraud in the field of online transactions in India is only increasing. This problem prompted us to create a separate department, the purpose of which is to process and solve the problems of clients who have become victims. Every day we receive a huge number of complaints about our Mail, and we try to respond in time and instruct the person what to do and where to go in this case.
I can help you solve the problem !! Please write details to the mail: support)fntcyber))com.
I am writing to share my very upsetting experience with Fun88.
Username: chimsedinang73
Registration date: May 11, 2025
Account locked: June 17, 2025
Remaining balance: Approximately 300 million VND (Vietnamese Dong)
Status before suspension: Verified and upgraded to VIP
Country: Vietnam
Fun88 verified both my game account and bank account, and I was promoted to VIP status. However, without any prior warning, they suddenly locked my account permanently and refused to return my balance. Their reason: they suspected multiple accounts being used on the same device or internet. But I had no idea that was a violation – and I received no warning or alert at all before this happened.
All my deposits were made from my own verified bank account, and I played fairly and normally. I believe this suspension is unjust and the withholding of my funds is a serious issue.
I’ve already submitted a complaint to Casino.Guru, but they declined it, citing the same reason. Now, I am seeking help and justice here. A📎 Attached evidence includes:
Fun88 verification confirmation email
Email confirming VIP status
Email announcing account closure
Deposit history
Withdrawal transaction that was not processed
I kindly ask for support or any advice from players or moderators who can help me proceed further. I simply want my rightful balance returned.
Thank you for taking the time to read.
My account (username: chimsedinang73) was verified by Fun88 and upgraded to VIP status. However, on June 17, 2025, it was permanently suspended with nearly 300 million VND remaining.
Fun88 claimed a violation due to using the same device or internet for more than one account. I was not warned in advance, and both my bank and playing accounts were verified successfully.
I believe this suspension is unfair. I request the return of my remaining balance. Please review the attached evidence and help me resolve this dispute.
I am really sorry for your experience, but it is always stated in the terms of every online casino that having multiple accounts is not allowed, actually.
That is why we always say that it is very important to read the terms every time.
Did you play from both accounts at the same time as well?
I never played two accounts at the same time. I only used one device, but both I and my wife had logged into the same account (first account) to play. Later, I logged out of that account and used a second account (under my name) on the same device.
I honestly did not know that this was a violation of Fun88’s terms. In fact, the second account I used was successfully verified by Fun88, including my identity and my bank account used for deposits and withdrawals.
That made me believe the second account was fully accepted and legitimate.
If Fun88 had warned me at the time of verification, I would never have deposited money or continued to play. But they verified the account and took my deposits, and now they have suspended it permanently and are refusing to return my funds.
I am not a professional gambler or a fraud. I’m just a regular player who made a mistake unknowingly. I acted in good faith. I’m asking Fun88 to return my funds and resolve this fairly. Thank you for your attention.
— Username: chimsedinang73
— Registered: May 11, 2025
— Account suspended: June 17, 2025
— Balance locked: ~300 million VND
Unfortunately, in this case, we are unable to help. It was a clear violation of the rules, and that is why we won't be able to do anything.
The fact that you didn't know about it doesn't make any difference. Please read the terms every time.
My account was fully verified by Fun88, including personal identity and the bank account used for deposits and withdrawals. This verification led me to genuinely believe that my account was accepted and compliant.
I do understand that, but it was only for one account. Right?
So, when they found out that you have multiple accounts, they of course blocked them. It was a violation of their terms, as I already expressed. 🤷♀️
I know they used that argument but why when I created a second account with the same bank as the first account, they verified my playing account and my bank account as real without giving any warning. I am an honest player, I thought that once they verified, my playing account was valid.
I know they used that argument but why when I created a second account with the same bank as the first account, they verified my playing account and my bank account as real without giving any warning. I am an honest player, I thought that once they verified, my playing account was valid.
Did the casino verify the second account as well? Is that what you meant?
What credentials did you use to make the second account, though? Was it exactly the same as the first one?
I am asking just to make sure that the system could recognize that it is the exact same information for both accounts, you know.
My second account also used the same bank account for deposits and withdrawals as the first one. The second gaming account was successfully verified via email, and the bank account was also verified successfully by Fun88. That’s why I believed my account was valid and eligible, so I proceeded to play on that second account. Thank you for your attention and support.
Hello, I hope you don't mind me joining this conversation. It is not that we are not convinced to believe your side of this situation and perhaps the casino did make some mistakes too. Low Safety Index is not truly convincing. 🙁
But on the other hand, we can't argue in your favor due to the violation of the rules on your side. Hence, there is not much we could push for. I personally see no bad intentions from your side and I'm sorry we could not support you more.
Please take care.
Hallo, wie geht es dir? Ich brauche deine Hilfe. Ich versuche, ein Problem mit dem Casino Fun88 zu lösen.
Meine Auszahlung ist seit dem 18. Dezember ausstehend und wird bis heute noch als „in Bearbeitung" angezeigt.
Ihre Antwort lautet, dass sie aufgrund der Höhe des Betrags keine absehbare Dauer für die Überprüfung haben, die Wochen dauern könnte, und dass seit dem Vorfall bereits 10 Tage vergangen sind.
Das sind 9.000.000 chilenische Pesos.
Wie könnten Sie mir helfen?
Hello,
I just write something similar to different players in the same situation. The thing is that many casinos are delayed in December due to the increased number of players and increased vacations plus the holidays... So, if this is the case and the casino is overly delayed, I would say they can't give you an exact date. Perhaps they are working on the list of players to pay.
I know your situation is inconvenient, but this is my experience, and you may see the same around the forum. I would give it this week.
If they failed to pay out, I would then recommend filling a complaint request, which will inform the casino that we know about the problem.
Are you familiar with the complaint feature? I'll gladly explain.
Wie funktioniert das Beschwerdeverfahren? Welche Bedeutung hat es, und kann das Casino als Vergeltungsmaßnahme das Konto schließen?
Wie hoch ist die Effektivitätsrate?
Sure, I'll try to summarize the basics.
When it comes to decisions, the process mainly includes you and the casino. If the casino is willing to address your concern, both sides will share their points and proofs, and based on that, a fair outcome will be determined by the mediator. The casino may then choose to accept the outcome or reject it. We mediate those situations to help both sides reach mutual agreement.
There is no success rate because each situation is different; however, the higher the Safety Index casinos possess here, the more likely they will be interested in cooperation.
Kindly bear in mind that the delays are, however, quite specific; we can't force the casino to pay you instantly.
It is up to their abilities to pay you as soon as possible. Moreover, we give the casinos 14 full days to resolve their own issues, without any interference.
You may review the complaints right here 👈
Simply put, if a delay is the cause of the trouble, you must exercise patience in the first place.
I'll be here if you want more.
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