I just encountered an unfortunate thing in FUN88. I'm Vietnamese. I played Slot on the website of Fun88, and I won more than 1,000 dollars. Fun88 Unexpectedly Blocked My Account And Did Not Withdraw Money From Me. They Also Asked Me To Do KYC Authentication. Why I Still Don't Understand This Authentication?Is this KYC certification? I Agreed To Cancel My Account and cancel my won money. I Think Their Behavior Should Be Fraudulent. Players Lose Money. Collect, players win money and they block their accounts. If every online casino is like them, who dares to participate in CASINO ONLINE?
NOTE : The evidence I provided is Vietnamese, and the picture translation app can help to check the content
Hello,
Sadly I can read in this language so it would be best if you could rewrite this conversation in English.
Just copy/paste it to the post so it can be auto-translated.
Normally, your account must be verified to proceed with the first withdrawal - that's called the KYC (know your customer), in some cases - like yours - the account is blocked while the verification is in process.
Why would you agree with canceling your balance? Have you breached any rules?
I played FUN88 for three years. This time I deposited 2,000,000VND and I won 25,000,000VND. When I withdraw the customer told me that my account was selected and needed special verification. They asked me to provide KYC-like verification to assist me withdraw money. After I provided data verification, they I was asked to wait for three days. On the third day, I online and login my account, I found They had deleted my account. I contacted them. They said that I did not meet their game regulations. I don't know how to violate the rules of playing SLOT online. Isn't the rule to choose the betting amount, and then press the rotation key? I really don't know what to say? Obviously, if you lose money, don't lose money. Will you take player's move if you win?
Hello,
some additional verification seems ok in this case. If you win big, it happens. What makes me confused is the fact that you do not know why your account has been closed/deleted.
I would ask the casino what these game regulations mean exactly.
Additionally, did you play with some bonus maybe?
Every day, when you Deposit meets their requirements, you can take a kind of Prizes. In that day, I just take 18FS (when I deposit =>1,500,000 VND). I've been playing with them for two years (I can't remember exactly how long) I won 1000USD or 2000USD or even 3000USD It is not uncommon for me. In the future, they just delay payment and told me that the bank system was faulty.
The managers of FUN88 also manage the Happy Luke Casino (I feel that form their the same service). About half a month ago, I played SLOT on Happy Luke and won 3800USD from them. At that time, my withdrawal application passed, and no identity verification was required, but after the FUN88 incident, I discovered Happy Luke had sent me an EMAIL asking me to provide some information for them to verify my identity. If I don't provide them, they will no longer accept me, but my account in Happy Luke is not blocked? Instead, I playey Slot and won in FUN88, when I make a withdrawal request, they asked me provide some information for them to verify my identity. I did everything according to their wishes. I gave them the my information, after 03 days , but my account was blocked and the money was not returned to me. Do they think I am a Vietnamese, and Vietnam is a country that has not yet developed economy and technology, so do you deceive as much as you want? There is no professional ethics at all.
Hello,
thank you for the details, but I think we should focus on the verification first and keep Happy Luke Casino aside:
Have you been informed what specifically seems to be a problem in verifying your account? Is there any specific document missing?
If I understand correctly, your account was blocked during the verification, you can't access it anymore and only communicate with the support via email, am I correct, please?
I believe that we asked the same question in the complaint thread, though.
They didn't mention my verification, they only said that my behavior of playing SLOT violated their regulations, and they also said that whether a CASINO can survive has its own standards, So they said they thought about it for a long time before they decided to delete my account, and my money was confiscated. They invited me to play at another CASINO, and they no longer welcome me.
Do you think their explanation is the attitude one should have towards a guest who has been playing at their CASINO phaying two years? Their behavior is not fraud or money grabbing. I really don't know what to say. If the information I provided is wrong, they can said it, or provide me with a sample and I will do what they ask.
I can provide you a litle bit screenshots of my discussions with them,
You can use GOOGLE LENS help me to translate the conversations in the pictures (If you feel the need)
They didn't mention my verification, they only said that my behavior of playing SLOT violated their regulations, and they also said that whether a CASINO can survive has its own standards, So they said they thought about it for a long time before they decided to delete my account, and my money was confiscated. They invited me to play at another CASINO, and they no longer welcome me.
Do you think their explanation is the attitude one should have towards a guest who has been playing at their CASINO phaying two years? Their behavior is not fraud or money grabbing. I really don't know what to say. If the information I provided is wrong, they can said it, or provide me with a sample and I will do what they ask.
Hello,
if you've broken any rules, you must be told what exactly happened. That would be fair.
I still don't understand the part with the second casino, I guess. You were already verified in both casinos, but FUN88 blocked your account and offered you to play somewhere else, correct?
I can provide you a litle bit screenshots of my discussions with them,
You can use GOOGLE LENS help me to translate the conversations in the pictures (If you feel the need)
Kindly paste text from those screenshots in your complaint thread, it may be useful. Would be great if you can translate it into English. Thank you.
I'm very sorry, a lot has happened in my company recently, so I didn't reply you right away.
I have been their customer for two years, the verification problem cannot be present now, and it is even more unlikely that you have insufficient verification information.
They only replied to me: they thought for a long time before giving me this case. So they knew me and confirmed my identity, but they didn't agree to withdraw my money.
Hello,
that's all right.
So it seems that you were accused of using some irregular betting pattern if I get it correctly. Has the casino provided you with a concrete explanation, please?
They only said: This is the order of their supreme leader. I asked them to provide me with relevant information, they just replied: My violation is confidential and cannot be provided to me.
Fun88 forcibly robbed me of my money, and said that I violated their rules by playing SLOT. I really don’t know what else I can do to play SLOT besides choosing the bet amount and pressing start?
Fun88 money-grabbing behavior, I really didn't know why they can get a license to operate a casino, does the agency issued the license to them ignore their behavior?
They only said: This is the order of their supreme leader. I asked them to provide me with relevant information, they just replied: My violation is confidential and cannot be provided to me.
Fun88 forcibly robbed me of my money, and said that I violated their rules by playing SLOT. I really don’t know what else I can do to play SLOT besides choosing the bet amount and pressing start?
I wish I had some answers for you. Sadly the casino ignored the complaint, hence there is nothing more we can do, I'm afraid.
I'd say that you can try contacting the UKGC licensing authority, this casino is licensed there according to our information.
I must add that I was not able to access the site today and get a sort of strange warning, I get that checked because if the casino is closed, I fear that the licensing authority will not provide much help.
I wish I had some answers for you. Sadly the casino ignored the complaint, hence there is nothing more we can do, I'm afraid.
I'd say that you can try contacting the UKGC licensing authority, this casino is licensed there according to our information.
I must add that I was not able to access the site today and get a sort of strange warning, I get that checked because if the casino is closed, I fear that the licensing authority will not provide much help.
Sadly, the casino now only accepts players from the UK, I guess that you are situated in a different country, right?
At the beginning, I said that I am Vietnamese, and the website of fun88 is still operating in Vietnam. I really don’t know that those organizations that provide certification are not afraid that fun88 will ruin their reputation?
For example: the certification agency sees my problem and does not deal with it this time, so will the certified players issued by the certification agency to the casino in the future still believe it?
Because I am a precedent, there is a high possibility that casinos with this certification will delete the player's account and confiscate the money in the account. I really don't know who would dare to play in such a certification, such a casino?
Hello.
Well, the site can be accessed by players from other and now restricted countries, but according to our information the Maltian licensing authority has stripped away its license, so only the residents of the UK are allowed now:
https://casino.guru/Fun88-Casino-review
Sadly, your complaint was ignored by the casino, I can't help you - I'm sorry.
When FUN88 deleted my account and confiscated my money before, I asked them to provide the reasons. At that time, they only said that I violated their regulations, but they said my irregularity information had kept secrets. (No matter what I say they didn't agree to give it to me and I'm breaking the rules when playing SLOT.)
At that time, I told them: If you want to rob my money, then I will find a website to be my referee and ask netizens to be my audience.
So it doesn't really matter whether I can get back the money they robbed me. What I care most about now is that everyone knows their despicable behavior and becomes a witness.
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