I am just wondering whats going on with this Casino...been waiting almost 2 weeks for withdrawals...what should I do? wait bit longer or to file a complain?
Hello.
Feel free to submit the complaint at any time. Just keep in mind that "If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
So, it may take another few days or so,...
To begin, please use this link: https://casino.guru/complaints/createaaa 👈
Do you have any idea why it takes so long?
Finally I have received my money after 25 days of waiting!
I would never again play at this Casino ever!
Der Support hat zum ersten Mal auf Tschechisch mit mir gesprochen. Tolles Casino, ich hatte bessere Boni, aber ich fühle mich hier wohl und sicher, mit guten Zahlungsoptionen für mich. Sehr gutes Casino
Hello. This is a very positive news, about you receiving the money, thank you for sharing. I am glad our complaint team could help. Hopefully you won't have to go thru this kind of experience ever again.
Hello. Nice of you to write about your experience. May I just ask you, which casino are you talking about? I can see that you have write a user review for a different casino with the exact text. Could you explain, please?
Been waiting over 35 days for 3 withdrawals totalling $1577 , also lost a few bonus spins wins as the app froze supposedly at end and they had to reset game in the end, something shady here, no support at all, have contacted them multiple times. It's supposed to be regulated and fair in Ontario market, they should not have been allowed to operate in the iGaming Ontario market.
It is a really long wait, I could say. What is the issue, if I may ask, has your account been fully verified in this casino? If you're interested, our team could try to help you out with this issue. Just need to submit a complaint and provide the details of it. If you like this idea, follow the link to do so, please. Let us know, if you need any other assistance.
Hello, I'm sorry you've been waiting so long for the withdrawals. When you contacted support, they didn't answer you and didn't tell you the reason ? I think in this case I wouldn't wait for anything and I would file a complaint with us and our team will try to help you.
You can do so here on this link. ⬅️
Will you go for it ?
I have contacted support the account is verified and get nowhere, it's always different reasons, backlog on withdrawals, finance will email me back, but you never hear from them, I have had successfully withdrawn before a couple 4 months ago of only about 200 each . they change their terms of service frequently, it now reads that a withdrawal could take up to 45 business days or longer and they don't have to give notice. It's just crazy, most withdrawals are within a day or two or max week.
Oh 45 days is too long for the withdrawals to last that much. So as I said, the best thing to do is to file a complaint and our team will try to help.
We'll see what comes next, but I certainly wouldn't want to wait that many days. 😕
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
