Ich glaube, dass Dino der Kopf der Organisation ist, ich wurde im Mai 2024 auch betrogen, an den Namen erinnere ich mich gut.... sie haben mich durch ständige Anrufe von Telefonnummern zweifelhafter Herkunft manipuliert, die beiden Promoter heißen Daniel und Mira.
Sie haben mich um 5000 Euro betrogen!!!
KUNDEN-ID: 6610856
Auszahlungscode: 146378365
BETRAG: 5000 EURO
Abholdatum: 05.05.24
Abholzeit: 17:31:52
5000 Euro zu Unrecht von betplays.com gestohlen!!!!!!! warum wollt ihr mir nicht helfen? Warum habt ihr meine Beschwerde abgelehnt?
Hello,
It is, sadly, as you have been told:
"I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you predominantly focused your gaming activity on sports betting."
Did you try the other websites Tomas suggested to provide?
Here is my list:
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Regretfully, our website has never even done a sportsbook review. We only pay attention to casino branches.
Guys, read this article, owners of BetPlays were previosly running a big scam/fraud activity, escpecially this is what you need to read:
"Where does the money go?
It is difficult to trace where IGP and other victims’ money ended up. Some of it was channeled toward an online gaming platform, operated by a Curacao company with a Cypriot owner.
Creative Alliance was registered in Curacao in 2022, with a Cypriot national Theano Andreou as director. Leaked materials also identify her as the beneficial owner. Andreou could not be reached for comment.
According to expense records, the network spent €40,000 on a Curacao license to operate the online betting brand Betplays, €29,000 on affiliate marketer, and paid a monthly payroll of €70,000 in 2022.
Creative Alliance is now licensed in Anjouan, a tiny island in the southwestern Indian Ocean. Betplays has been blacklisted by authorities in Greece, Cyprus and Romania, and the subject of complaints from online players claiming to have been scammed, and being unable to withdraw their deposits or winnings."
Full article:
https://www.financialmirror.com/2025/03/06/cyprus-call-centre-served-as-hub-in-fraud-ring/
I didn't read the article because I hate cookies policy not allowing users to reject all options at once.
What was the fraud about, lease?
As far as I can say based on the things mentioned in the post, licenses usually do not come for free, but I'm not familiar with the 2022 cost list. Since the whole Curacao mechanism has changed significantly, perhaps adding something recent would also be good.
Good efforts, however.
They run an investment scam, uncovered by a collaborative investigation, targeted nearly 32,000 individuals worldwide, convincing them to invest at least €263 million in fake trading platforms from 2021 to 2024. The scam operation, which had a "Cyprus HQ," used call centres in Cyprus, Israel, Bulgaria, Ukraine, Spain, and North Macedonia to target victims, mostly from Canada, the UK, South Africa, and western Europe. The scammers used fake social media ads, affiliate marketers, and online payment services like Revolut and Wise to facilitate the scheme. Leaked records and investigations revealed that the scammers laundered the money through various channels, including online gaming platform (BetPlays.com) and companies in Curacao and the Indian Ocean. The Cyprus Securities and Exchanges Commission (CySEC) is facing criticism for ineffective supervision, which allowed the scam to operate undetected for years.
Thank you.
I wasn't sure whether it is about the casino daily agenda or fair gambling. The point of money laundering may also lie in the fact that the launderers do not know about the schemes.
Money laundering has, in my opinion, always been part of specific business areas. Operators use various ways to enter unregulated or specifically regulated markets... despite that, look around this forum; how many players from regulated markets prefer to play in offshore casinos instead of within their own regulatory reach?
The reality has never been just black or white.
Additionally, for me, none of this defines whether the casino is going to pay out the players or whether its terms are ok.
Do you think you might want to start your own thread on this topic? I mean, everything that goes on in the online casino other than the gambling itself? You can do that whenever you want. 👍
Radka, just take a look on this screen from Trustpilot from the latest 12 months, it seems that 70% of the players there are cheaters, criminals and has duplicate accounts 😀
https://www.trustpilot.com/review/www.betplays.com/transparency
For me this casino is pure scam, I have nothing more to add.
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Do you think you might want to start your own thread on this topic? I mean, everything that goes on in the online casino other than the gambling itself? You can do that whenever you want. 👍
Yes, that could be very intresting topic, I will think about it.
I know what you are saying.
From my practical experiences, TrustPilot does not care much about authenticity and also accepts any review without distinguishing casinos from sportsbooks, issuing general accusations, or common objectivity. We, for example, deal with casino content only. So, nothing "scammy" concerning sports betting will have any impact on casino ratings, but I understand it is a very popular subject and players strive to discuss casinos illegal activities. It's quite natural, I guess.
Additionally, with players reviews daily at hand, I can tell from the first line that the majority of players are not used to submitting positive reviews. They came to "complain" or warn others - primarily. A third of the submitted reviews are fake or false, or motivated by casinos - and also 99% positive.
That's what I know.
Sure, go ahead and start your own thread about money laundering and Trustpilot reviews, illegal activities, and false investments—whatever you want. I would suggest category "General Gambling Discussion"
In any case, I hope your complaint will be resolved soon. 🤞
Guys, all of you are wolcome on my website, which will be soon online for all scammed players.
https😕/betplayscam.com
Hallo, halt mich auf dem Laufenden
"Do you think you might want to start your own thread on this topic? I mean, everything that goes on in the online casino other than the gambling itself? You can do that whenever you want. 👍"
"Yes, that could be very intresting topic, I will think about it."
We are in a very strange and unadvisable business, but this is the first time I've been cheated. Perhaps now I'm writing myself a one-way ticket regarding cooperation with casinos, but I won't allow players to be deceived. I don't want to be any devil's advocate, but I hope that through my site, people who are encouraged to play, just as I was by them—see the screenshot (for over a year, I didn't deposit until they came up with unbelievable bonuses)—won't do so. I'm not a wealthy person; I respect money, although after what I've published, it might seem untrue. But which gambler doesn't deceive themselves? However, let's play fair.
I'm able to follow your thoughts when it comes to the text; however, I think I do not understand what I should see on these screenshots. Is it about how often the casino sends bonus newsletters, perhaps?
I'll try to respond even if I'm not sure whether we are on the same topic. 🙂
Bonuses are still the most important for many players; actually, our recent poll confirmed that the majority of players favor bonuses over casinos reputations or licenses. In my opinion, casinos know that too so they hire email campaign specialists to have the best impact on the most desired aspect of the players motivation.
I still feel I missed something, though.
Yes, Radka, I'm referring to their newsletter encouraging playing and bonus offers so intrusive that they can be considered spam. However, if you win from this bonus, they close your account under the pretext of bonus abuse, isn't that absurd? :D
I'm glad I guessed correctly. 🙂
The amount really looks like a flooding attempt. Silly question, perhaps—did you try to unsubscribe?
Because what I really find a true problem with bonus offers is when the player, especially a self-excluded player, keeps receiving such offers despite the casino account has been closed for quite some time. I would expect that closing an account means all associated agreements between me and the casino end with the closure. Sadly, it is not as common as I would prefer.
So, for me, the casino is not bad just because the management offers too many bonuses far too often, but in my eyes, it is not decent and fair if they keep spamming players with regularly closed accounts or ignore requests for complete unsubscribe.
And when I say "ignoring the unsubscribe request," I do not mean that you should disregard the original request; rather, I mean that you can not achieve the desired outcome.
"The amount really looks like a flooding attempt. Silly question, perhaps—did you try to unsubscribe?"
You know, I am using 2 mailboxes and labelling system in Gmail, so that makes my life easier, especially when youre a player which that much exp in online casinos. I try to use my Gmail for casinos where I do not dep, and changing email addr to my second email, if I made a deposit to a casino.
What I want to say about the all promo and bonuses offers what impact does this spam have on reality, considering that if a player manages to win and correctly utilize the bonus, their funds are later confiscated (provided they don't lose them within those 2 weeks and effectively wait for the payout), the whole situation doesn't make sense. The casino did everything to avoid definitively closing the account, as I repeatedly canceled my withdrawal decision when I had over 4000 winnings in the account, so they thought I would lose everything and they could continue sending me bonus offers and pretend nothing happened.
Not sure how it is related, but perhaps it is - I would not say it is in anyone's power to send each player bonus offers in accordance with the player's current bonus history for example.
Many casinos even do not send these offers on their own and use 3rd party partners to do so.
Decent bonus offers include associated rules; however, the business standard is to inform players to read Terms and Conditions, rather than explain each possibility in each separate offer.
In my opinion, players should consult casino rules to find out how many consecutive no deposit bonuses are allowed without depositing—for example.
Sadly, I do not understand the other parts pretty well. How is that related to bonus offers, please? I'm sorry but I can't find the connection.
My thoughts on that:
Why were the winnings from bonuses confiscated?
Why should the player lose the winnings within two weeks?
Why would you keep cancelling the withdrawals?
As far as I can say, someone in the casino or the partner regularly or occasionally plans a newsletter bonus schedule; it has little to do with player-specific withdrawals or any other things happening with the open account, if you know what I mean. Is this what you suggested, perhaps?
"Not sure how it is related, but perhaps it is - I would not say it is in anyone's power to send each player bonus offers in accordance with the player's current bonus history for example."
We live in such a technologically advanced world that it should be a standard feature for systems to prevent users from "abusing" them whatever that may mean. If users are encouraged to collect points in a loyalty program, which allows them to purchase free spins or bonus cash, it's not their fault for participating; that's the purpose of the loyalty system, right? A glaring example of this system's flaw is a mission requiring players to collect, if I recall correctly, 30,000 points in 5 days. Accumulating that many points enables them to buy 3 to 5 sets of 100 free spins or bonus cash bundles.
"Why were the winnings from bonuses confiscated?"
According to Betplays' Rule 16, they didn't inform me; they only mentioned that Rule 16 was one of the violated points. I asked for a more specific part of the text, but nothing has been disclosed to me.
"Why should the player lose the winnings within two weeks?"
If a player has funds in their account and wants to play, would they make additional deposits if no funds had ever been paid out before? I think that most users play daily, so withdrawing is almost impossible if it takes up to 5 days. So they are waiting for users to cancel withdrawals but if they dont do that they go to step "we close account due to bla bla bla".
"Why would you keep cancelling the withdrawals?"
To continue playing without depositing your own money, please refer to my reply above.
Well, I'm not sure what to add, to be honest. We always expect the technology to resolve simple tasks, but as you can see, it is far from standard.
Thanks for the answers, though I still do not fully understand the context. I believe I stated my opinion on the matter and it seems we're both having quite a hard time getting the nuances here.
I'll try this: Bonus terms should be available before the player takes the bonus. The same goes for rules specifying the deposits or loyalty programs. If you are convinced the casino is never going to pay you and thus you won't deposit, I understand that for the casino it is not a very acceptable reason, specifically if the deposit is mentioned in the rules. On the other hand, the player may be right and we will never find out until the player tries to withdraw.
Again, I'm not sure I got it correctly...
Well, I'm not sure what to add, to be honest. We always expect the technology to resolve simple tasks, but as you can see, it is far from standard.
Thanks for the answers, though I still do not fully understand the context. I believe I stated my opinion on the matter and it seems we're both having quite a hard time getting the nuances here.
I'll try this: Bonus terms should be available before the player takes the bonus. The same goes for rules specifying the deposits or loyalty programs. If you are convinced the casino is never going to pay you and thus you won't deposit, I understand that for the casino it is not a very acceptable reason, specifically if the deposit is mentioned in the rules. On the other hand, the player may be right and we will never find out until the player tries to withdraw.
Again, I'm not sure I got it correctly...
Radka, as for me, is the bonus available or not? If the bonus is available, then the player is using the bonus. See how it works, if the player loses everything, everything is fine and no one mentions anything. However, if they manage to win, especially a large sum, suddenly the rules come into play. Radka, have you ever played in online casinos, my dear? 🙂
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