I've been waiting for over a week. I don't know what the problem is. I asked several times in the chat and every time I get the same answer. I will be informed about the payment by e-mail. The account is not verified because they did not ask for it to be verified.
Okay thank you for your reply. We give casinos 14 days to resolve the withdrawal, so if the casino doesn't get back to you with an update, be sure to contact us and we'll try to help you out.
I see that the casino doesn't need you to verify your account yet, so now we'll probably have to wait and see if they give you any information about the withdrawal as they said or not. What payment method are you trying to withdraw ?
I use cryptocurrencies for payments
Good. So as I said we will have to be more patient and if nothing changes in the meantime then you can file a complaint with us.
Of course I would try to keep informed about the withdrawal and hopefully it will turn out well.
I will be here when you have an update.
I have been waiting for the payment for over three weeks. Account verified. Customer service always replies that I will be informed about the completed payment by e-mail. SCAM.
Have you thought about filing a complaint, perhaps? Let us know, please.
They deleted all my game and transaction history. They believe that I have never used their casino's services.
I warn others against playing with these scammers.
I am really sorry for that, but if we do not have any proof of it, we won't be able to help you out. So, please reconsider the complaint, we are here to help whenever possible.
Grüße,
Behandeln Sie auch Sportwetten-Gewinnfälle?
Ich habe letzten Montag eine Auszahlungsanforderung gesendet (ich habe 150 Euro eingezahlt, 150 Bonus erhalten und fast 680 Euro gewonnen, aber mit echtem Geld. Ich habe meine Einzahlung nie verloren, daher stammen die daraus resultierenden Gewinne NICHT vom Bonus), 5 Arbeitstage sind vergangen, keine Bewegung im Abschnitt für ausstehende Auszahlungen. Der Chat funktioniert nicht und per E-Mail können sie mir nur antworten, dass sich die KYC-Abteilung um die Auszahlung kümmert. Da es meine erste Auszahlung ist, haben sie mich nicht einmal nach den Dokumenten zur Kontobestätigung gefragt ... Ich fange an, mir Sorgen zu machen.
Ich habe Screenshots der Transaktionsliste, kann ich noch etwas tun?
Hello.
Unfortunately, we don't have a department handling sports-related cases here.
Just please keep in mind that we usually give casinos 14 full days to proceed with the payment, and it is not always necessary to verify your account.
Keep us informed about this, so we can suggest some websites that usually handle sport-related cases, if needed.
14 Kalendertage oder Werktage? Was sind diese Sportbeschwerdestellen?
Danke
Most of the casinos don't proceed withdrawals during weekends, so 14 full days means working days in this case.
I can post you the links here, so you check them out. These are sites you can file your complaint related to sports betting:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you happen to have any experience with them in the future, surely let us know about it.
they requested verification only of my constant questions about the delayed withdrawal, and now, after I sent all the documents, no one answers me, because of the $40 profit. I sent the ID / A bank statement /selfie.
Hi, it's a classic casino process that players have to verify themselves. The important thing is how long do you wait and try to go through this procedure? I see that the documents they are asking for are also common.
I would like to point out that we give casinos 14 days to verify a player and send them money. If you know nothing new during this time and the situation has not changed, please let us know and we will try to look into the situation.
I hope this will not be necessary and it will be resolved as soon as possible.
It has been more than 2 weeks, after a long time, my account was verified, the funds were credited to the account.
Thank you for the reply, all's well that's all good as they say, yes? How long did the whole process take and how long did it take you to get the money since you verified?
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