vor 1 Jahr
Wenn ich mich nicht irre, habe ich einen Screenshot der Boni per E-Mail gesendet
Automatische Übersetzung
BetMartini Casino - generelle Diskussion (Seite 2)
vor 1 Jahr
Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here.
vor 1 Jahr
Guten Morgen an Petronella, vor ein paar Tagen habe ich alles gesendet, was ich zwischen E-Mails und Bildschirmen hatte
Automatische Übersetzung
vor 1 Jahr
That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up.
vor 9 Monaten
Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .
vor 9 Monaten
Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?
vor 9 Monaten
Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)
Here it's an even worst site they're not even replying
vor 9 Monaten
It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well.
What payment method did you use ?
vor 9 Monaten
I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.
vor 9 Monaten
We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.
vor 9 Monaten
Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .
vor 9 Monaten
I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too.
I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible.
If you have an update, let me know. 👍☘️
1
vor 8 Monaten
SCAM. They don't pay out funds
1
vor 8 Monaten
Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ?
Tell me a little more please.
1
vor 8 Monaten
Ich hatte das gleiche Problem mit einem Gewinn von 4500 Euro nach vielen E-Mails und nach einer Weile zahlten sie mir nur 500 aus und es stellte sich heraus, dass es ein Bonus war und ich keinen Betrag über 500 Euro abheben konnte
Ich habe nach den Bedingungen des Bonus gefragt und sie haben sie mir nie geschickt, aber es gab keine Bedingungen auf ihrer Website
Meiner Meinung nach sollten wir alle zusammenkommen und eine gute Denunziation verbreiten und sicherstellen, dass sie ihre Website blockieren
Nie wieder mit solchen Plattformen
Bleib weg
Automatische Übersetzung
vor 8 Monaten
Hello, and thank you for this warning!
It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?
Well, check it out here 👈, if you're interested.
Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.
vor 8 Monaten
Vergessen wir, dass es besser ist
Ratschläge für alle Spieler wie mich
Lassen Sie diese Seiten in Ruhe, verschwenden Sie nicht Ihr Geld
Solange wir alles ok gießen
Sobald man gewinnt, fangen die Probleme an, aber ich antworte nicht auf E-Mails, aber die Chat-Betreiber antworten alle gleich, ich habe nicht tausend Ausreden dafür gefunden, nicht zu zahlen, wenn man anfängt, wütend zu werden, schließen sie einem das Konto.
Absurd, lasst uns kein Geld verschwenden
Automatische Übersetzung
vor 8 Monaten
I'm definitely sorry to hear about the casino experience you had.
But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?
vor 8 Monaten
Nein, deshalb bin ich sauer geworden
Auch weil ich auf dieser Seite in weniger als 10 Tagen mehr als 5000 Euro bezahlt habe
Als dieser Bonus kam, musste ich, wenn ich mich nicht irre, das 40-fache erreichen, was ich auch tat, und automatisch wurde mir mein gesamtes Geld abgezogen, bis auf 300 Euro. Ich spielte weiter, bis ich einen Betrag von 4500 Euro erreichte.
Ich habe auch in anderen Casinos gespielt und bei Auszahlungen hieß es, dass ich nicht mehr als 500 Euro abheben könne
Wichtig ist jetzt jedenfalls, dass nicht auch andere Spieler darauf hereinfallen wie ich und auf diese Weise ihr Geld in unseriösen Casinos verschwenden.
Automatische Übersetzung
vor 8 Monaten
Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions.
However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information.
If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁
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