good BetFoxx blocked my account with €15000 winnings. They blocked my account because they considered it a fraud because I had another account open with them that was not verified, which I forgot about because the emails ended up in spam. I contacted them by email and asked them to close that unverified account because I had forgotten about it and that I want to keep the verified one with the earnings. But they closed both. Can I do something or recover the amount won ?
Our complaint team will look into this issue as soon as possible, and you will get notified about next steps.
I believe that you have done the right thing by submitting this issue here in your complaint.
May I ask how long you play at this casino and if you are still able to contact the casino?
Hello Romi
I played twice. The first time I played on the unverified account with a deposit of €200. Then I played on the second verified account where I deposited €300 through two deposits, one of €100 and the second of €200. The accounts are both blocked, although I informed in advance that only the first unverified account should be closed because I forgot about it. I also sent an e-mail to reconsider their decision to block the account with the amount of €15,000, but I have not received any response so far. I did not take any bonus from the Casino or cheat in any way. BetFoxx should understand as long as I didn't commit any fraud nor did I intend to. what happened to me is a common mistake it can happen to anyone
I completely understand the situation here, and I'm sorry that you experienced this.
As I read in your complaint though, it was really just a few days between opening the accounts. It really is some kind of weird that you have forgotten about the first account, to tell you the truth.🤷♀️
But I understand that anything can happen and I have no reason at all to not believe you of course.
The casino should really pay you the winning if it is as you say, that you did not verify the first account and did not even take any bonus.
I am just afraid now if this casino will communicate with our complaint team, because without them willing to answer your complaint, there won't be any resolution, unfortunately.
You can understand my concern if you look at all the complaints for this casino here 👈.
I will keep my fingers crossed and watch closely this case, for sure.🤞
Hello
Let me explain how I forgot about the first account. On the same day I opened 2 more accounts at other casinos. Given the fact that I made other accounts and only from BetFoxx, the e-mails automatically went into spam and I only made a deposit and then I played on other casinos, I completely forgot about this account at BetFoxx , my attention being on the other online casinos. That's exactly what happened.I also want to mention that today I received a response from them, I will attach it below. I will try to explain it to them in detail once more and see if they will change their mind about the decision taken. Because I realized that I have a second account after , I waited for their response regarding my withdrawals, only then checking all the spam folders in the hope of finding a response from BetFoxx regarding the withdrawals. But I found e-mail from them on the first account and then I realized that I have two accounts and immediately I tried to contact them on live chat and e-mail to close the first account.
Dear Ionut Daniel,
We hope you are feeling well. We would like to remind you of the importance of reporting the creation of a second account from day one. In your case, the account was created on September 6th, however, we received your email until September 12th, by this date your account was already under review by the payment team.
If you had notified us immediately, we could have avoided this inconvenience and made sure that everything was in order according to our terms and conditions. Unfortunately the above decision cannot be reversed.
We thank you for taking this into account for the future and we are at your disposal for any further questions or queries.
I understand now, thank you for explaining.
It is quite a logical explanation for me and this really could happen to anyone, in my opinion.
In case you did not have any movements or activity on the first account, the casino could really just close it and keep the second one for you. It is just my opinion, though, and our specialists will communicate with the casino to see what can be done in your case and if the casino will come forward and how they will decide.🤷♀️
We need to wait for this a bit longer, as I can see the timer on your complaint, so please be patient, and I will surely keep my fingers crossed for the best result for you.🤞
Please inform us about any updates.
Thank you for your understanding and your time on my case. Now I have to wait. I hope it will be resolved successfully.
We all do.🙂
Hi does anyone know which payment process betfoxx uses it says digital online on my bank statements but trying to track down payment processor
betfoxx it seems does not have any licence displayed at present it was taken down a month ago
Hello, did you try to check with the casino directly to find out if they would tell you ? I don't think I can help you with this, but I have a thread where you might be able to find out similar information. You can reach it here: https://casinoguru-en.com/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code
Anyway, why do you want to track this payment processor ?
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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