Liebe Romi, danke für Dein Interesse an dem Thema.
Mein Konto wartete auf die Verifizierung, obwohl ich zuvor Auszahlungen vorgenommen hatte. Nachdem ich mehrere E-Mails an Bet da Turn gesendet hatte, erhielt ich die Verifizierung. Obwohl das Konto verifiziert war, erhielt ich jedoch meine Gewinne nicht.
Ich habe eine E-Mail an complaints@gaming-curacao.com Ich erhielt innerhalb von 3 Tagen eine Antwort und Hilfe. Ich wurde gebeten, ein Formular auszufüllen und alle Belege für Abhebungen und Einzahlungen sowie die an Bet da Virada gesendeten E-Mails beizufügen. Ich schickte die E-Mail am 13.05. mit allen angeforderten Unterlagen an die Beschwerdeabteilung und gleich am Morgen des 14.05. war meine Abhebung auf meinem Konto.
Ich hoffe, dieser Text hilft anderen Menschen.
Umarmungen.
Dear Romi, thank you for your interest in the subject.
My account was pending verification, even though I had previously made withdrawals. After several emails sent to Bet da Turn, I got verification. However, even though the account was verified, I was not receiving my winnings.
I sent an email to complaints@gaming-curacao.com I was answered and assisted within 3 days, and they asked me to fill out a form and attach all proof of withdrawals and deposits and emails sent to Bet da Virada. I sent the email to Complaints on 13/05 with all the requested documentation and first thing in the morning on 14/05 my withdrawal was in my account.
I hope this text helps other people.
Hugs.
Prezada Romi, obrigada pelo interesse no assunto.
A minha conta estava pendente de verificação, mesmo tido saques efetuados anteriormente. Depois de vários e-mails enviados para a Bet da virada, eu consegui a verificação. Porém mesmo a conta verificada, eu não estava recebendo meus ganhos.
Enviei um email para complaints@gaming-curacao.com fui respondida e atendida com 3 dias, e eles me pediram para preencher um formulário e anexar todas as provas dos saques e depósitos e e-mails enviado para a Bet da Virada. Enviei o e-mail para a Complaints dia 13/05 com toda documentação solicitada e logo pela manhã dia 14/05 o meu saque estava na minha conta.
Espero que esse texto ajude outras pessoas.
Abraços.
Automatische Übersetzung