vor 2 Monaten
I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot
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Einen Beitrag hinzufügen
vor 2 Monaten
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
vor 2 Monaten
Ich sage auch nicht, dass du etwas falsch gemacht hast. Aber in einem Kommentar gegenüber B7casino stand wohl, dass ich kein Geld erhalten habe, aber das stimmt nicht. Aufgrund eines Fehlers meiner Bank hatte B7casino kein Geld von mir erhalten, sie haben dieses mit meiner Erlaubnis von meinem Konto abgebucht. ...das Problem bleibt bestehen, dass mein Konto gesperrt ist und ich meine Auszahlung von 3000 Euro nicht erhalte und noch 1400 Euro auf meinem Konto sind. Auf E-Mails wird nicht geantwortet. Weitere Informationen finden Sie oben. Ich habe eine Beschwerde bei Ihnen eingereicht und weiß nicht, was ich sonst tun soll ... Entschuldigung
Automatische Übersetzung
vor 2 Monaten
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
vor 2 Monaten
Ich habe dies sofort gemeldet, als ich die Beschwerde eröffnet habe, aber Sie haben es falsch übersetzt, aber ich war sofort offen und ehrlich. Fakt ist, dass ich jetzt keine Schulden mehr bei ihnen habe. Und doch ist alles blockiert. Und so bekomme ich mein Geld nicht. Ich bin verifiziert und alles von ihnen. Frühere Auszahlungen habe ich immer ordentlich erhalten. Damals waren es nur 50 Euro oder 100 Euro am Stück, jetzt sind es 3000 Euro und dann noch die 1400, die auf meinem Konto sind.
Automatische Übersetzung
vor 2 Monaten
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Bearbeitet durch den Verfasser vor 2 Monaten
vor 5 Tagen
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
vor 5 Tagen
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
vor 5 Tagen
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
vor 4 Tagen
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
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