In this case, I'm truly sorry you lost the balance in the end, though I understand you must have felt fed enough to leave them be.
Still, if you ever experience anything like that, please come here and share the issue. We care deeply about resolving players' complaints, and the whole process serves us greatly in maintaining a fair and appropriate Safety Index for each casino.
They said the exact same nonsense to me. To be honest I don’t think they have the money to pay people and that’s all it comes down to.
The trend is they payout small amounts of £££
but case u to put money in, anyone who wins big never seems to get paid out through the nonsense they come up with
Basswin777.com fraud today 24.99 from instatwebwatch this page trying to get money from my card.
I would probably start thinking about filing a complaint because I see that you keep getting the same answers either in email or in live chat. It hasn't gone anywhere and while I understand that the casino may have technical issues, I feel like they have been around long enough and nothing is happening.
If you feel like going for it, feel free to click on this link and open it.
Our team will try to help and we'll see what we can do.
They said the exact same nonsense to me. To be honest I don’t think they have the money to pay people and that’s all it comes down to.
Hm, I would also like to know what is behind this, because if the technical problems have been going on for quite a long time, I would be worried about something similar. Of course, until it's substantiated we can only guess, that's the worst. 😥
Joined this site a few weeks ago, site is good with plenty of games to choose from. Verification of Identity etc was fast and verified efficiently.
won and lost money through playing. Won again around €450 so decided to withdraw. It does state they only withdraw to a Mastercard, but I tried to withdraw to the card I used (Visa) which was rejected. Contacted them via live chat, they were very responsive and helpful and told me to upload and get a Mastercard verified (I used my starling card) and the withdrawal was created again. 36 hours later the funds was in my account.
decided to continue depositing and playing over the next week days, and then won €2000. After reading reviews on here about how this site pay out the first withdrawal and then nothing else, didn’t fill me with a lot of confidence. I did a withdrawal request and 48 hours later I got an email saying it was rejected due to a technical error. My account manager said this sometimes can happen, and that I could maybe use another Mastercard - she recommended revolut or Skrill as these had 99% chance of having no issues with withdrawing, so I opened a Skrill and got that Mastercard verified but in the meantime I tried to withdraw via my starling again. 36 hours later the funds were in my account. So today I should receive my 3rd withdrawal (have to do 5 in total as my winnings were 2k) so fingers crossed there are no issues with this.
I think give them the benefit of the doubt and be patient, try alternative Mastercard or a site they recommend and hopefully withdrawals will be good for you.
I know the €400 withdrawal limit is annoying and long when you have a large winning amount but I would rather they pay out slowly than not at all
Basswin777.com pls don't put any deposits guys..they declined 13 times my whitraw request again again I tried different card and everythink still they are saying we will pay that's all but notting pls this casino spam and somebody stoled my card details after this casino
*UPDATE*
had another successful withdrawal of €400 today (4th time now). This one took a little longer, around 42 hours but happy they’re coming without any issues.
I’ve been playing with my winnings between waiting for withdrawals and now my balance is at €3600. Just done another withdrawal for €400 which should arrive Monday evening if all goes well. Will update
Basswin777.com pls don't put any deposits guys..they declined 13 times my whitraw request again again I tried different card and everythink still they are saying we will pay that's all but notting pls this casino spam and somebody stoled my card details after this casino
How long has all this been going on, please ? For what reason did they reject your last withdrawal ? Have you thought about filing a complaint when you can't get anywhere for some time ?
We give casinos 14 days to sort everything out and from what I can see, another player got his money. I guess that would give me some hope.
What do you think, do you feel it's worth a try ?
*UPDATE*
had another successful withdrawal of €400 today (4th time now). This one took a little longer, around 42 hours but happy they’re coming without any issues.
I’ve been playing with my winnings between waiting for withdrawals and now my balance is at €3600. Just done another withdrawal for €400 which should arrive Monday evening if all goes well. Will update
Perfect, I see you have a different experience from a player who also writes. I would probably agree that €400 is quite limiting, but if you take it that the money will come and that's the most important thing, I'd probably look at it the same way. After all, I would never gamble with more money than I can afford to spend, so that's the main reason why I wouldn't mind it and I could wait. In your case, it's not even been that long, so you probably have better experience than others.
Be sure to keep me updated and hopefully you'll get another payment today.
Basswin casino %100 fraud and scam don't put any money guys this casino scam 
13 times they declined my request
Do you also read my posts that are directed to you ? Maybe it would be appropriate to reply to them as well, since I am at least trying to help you somehow. If you don't want to, feel free to say so.
However, why did they reject your withdrawal this time ? 🤔
same problem
Well then, if it is still going in one circle, I recommend you to register a complaint with us and our team will try to help you.
You can do so at this link: https://casino.guru/complaints/all and we will investigate what is going on and why you can't make a withdrawal and keep getting rejected.
In your shoes, I would definitely try it because you won't pay anything for it and maybe we can find out where the real issue is.
So what do you think, is it worth a try ?
I won 5400 3 days ago. Wagered the required amount and made a withdrawal( most in one time is 400)
Received a email saying your broke casino wagering rules which is not true as I have read that rule on their terms and conditions.
'You can't bet high to increase the balance and then drop low to restrict your risk.'
That's weird as I was betting between one level of betting for 4750 euros of wagering.
They didn't suspend me they just made that 5400 disappear. I asked proof and they said we don't have to provide proof. They claim they are honest even though I have screen shots of all of my gaming history that contradicts this.
They are a non license company with a small turn over so if you win big expect this clause in their contact to be used by them. Please don't go on this site. It's a scam.
Hi, I've heard of a similar case like this before and I don't think it's fair. Especially when you have some wagering you have to do. If you played with a bonus or something similar and you didn't break the max bet, I don't think it should be like that. Also, if you are playing with real money and your bet is higher at first and then goes down, I don't see that as a reason to take wins either.
So in this case I recommend you to file a complaint here on this link. ⬅️
Your evidence will also be useful so keep it and our team will try to help you.
Are you in?
Hi, I have been playing with Basswin online and I am waiting on my withdrawal of 400. It still says pending and I am worried about it. I got in touch with customer services who are asking me to wait the full 36 hours. I told them I have anxiety and if they can get in touch with payment process team to find out. They just keep replying to me that I have to wait 36 hours. Their terms and conditions do state between 24-36 hours. But all I get is - oh it's only been 32 hours..etc. anyone else with this problem? Can anyone help?
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