vor 2 Monaten
What do you need help with? Are they refusing to chargeback?
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (Seite 162)
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Post von Glamors12 wurde gelöscht
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Post von Katze1337 wurde gelöscht
vor 2 Monaten
The banks want recipt from all the transactions from merchants and proof of interactions ect. It's impossible to prove as these merchants are ignoring my emails. The casino in question using the fake merchants are not responding. I just don't know what to do 😔
vor 2 Monaten
Why don’t you email the casino asking to reopen your account, then you can get the transactions. They’ll let you reopen if they don’t know you’re trying to chargeback
vor 2 Monaten
Has anyone complained to Curacao gaming? It took them nearly a month to come to a decision that they’re siding with the casino. The casino didn’t even send one message in the thread by the way & the casino didn’t abide by their T&C’s which I showed proof of, but Ninewin casino seems to be valued by Curacao for some reason. Also Ninewin has so many fake reviews. I’ve reported them to trustpilot. Nearly every 5 star review is dodgy. They’ve only ever left one review and it’s for Ninewin, and sometimes the review doesn’t even make sense. I saw one which said, great service will come again?
vor 2 Monaten
80% success rate for what?
vor 2 Monaten
I have had a response from grotbooks. Smh the email. I sent was clear stipulating fraudulent activity on my bank account due to miscoding of merchants and their merchants and mydate plus others are being used. Either they are complicit at it seems 1 person is linked to a couple of the companies or they are totally oblivious.??? Either way why The link to a illegal gambiling site. They have basically asked for my registration email when I joined up SMH and said the GDPR is private which is bull so I have reminded them. If I put in a request for a GDPR then you must provide its the law. They know I haven't bought anything. I also mentioned in the email that I know that it's 1 person registered behind these companies making these transactions but has used slightly changed first names. D. O. B remains the same SMH
I have just responded so let's see what's next
vor 2 Monaten
Best of luck. They stopped replying once I asked for the supposed order information after they verified my ID. In their policy, they have a refund policy within 7 days as long as the books haven’t been read more than 10%. I emailed asking for a refund within the 7 days and as I haven’t gotten any books, I obviously haven’t read them. They haven’t replied to that either. Surely with them confirming they have an order under my card, and my email requesting a refund being ignored, this can be grounds for a chargeback? I’m still waiting for my bank to call me to see what the next steps will be
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vor 2 Monaten
I had a reply from grottobooks basically saying chargeback the transaction good luck
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vor 2 Monaten
Do ninewin not do refunds? They told me they will refund me and Trustpilot says the same
vor 2 Monaten
They haven’t refunded me. They made me take it to CEG who rejected my complaint. I have seen they do refund some people, if you kick up a big fuss, but they’re saying I’m to blame, so I guess it’s just who they pick and choose..
vor 2 Monaten
When did they say they will refund you? They just ignore all my emails have done for month lol
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vor 2 Monaten
How are you able to retrieve money that the casino, licensing and bank has rejected
vor 2 Monaten
Ich habe diese Webseite gefunden: Da könnt Ihr die illegalen Anbieter melden von der Kreditkarte, vielleicht hört es dann irgendwann mal auf.
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vor 2 Monaten
Santander have sent me a letter wanting proof of purchase, receipt, contact with these merchants ect I am currently in contact with grotobook and mydate but the others are so hard to find there is virtually no information regarding these merchant it's like looking for a needle in a haystack Theplatinum is not responding. How can I provide this information when I haven't recived or ordered anything 🤔😔
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