vor 7 Monaten
Wie lange können die sich Zeit lassen? 5 Tage warte ich schon.
Das Spiel stürzt bei 20.000x Gewinn ab (Seite 2)
vor 7 Monaten
Well I got my first "fix" in 3 days so I would say that is the minium and somewhere I read that can take up to 90 days, but I am not sure if it was reliable information.
But to be honest I cant even tell you that answer because I dont know either🤷♂️
vor 7 Monaten
Update…
Casino contacted me and said that provider said that game was lagging and I tried to manipulate that game by refreshing the game multilple times…
And then they linked some pictures and there was fire in the hole 2 and different bet and clock time…
That is so strange.
vor 7 Monaten
Hallo! Was soll das heißen aktualisieren? Ich habe auch mehrmals ausgeloggt und wieder eingeloggt. Erwartet mich das auch? Ungerecht!!! Man spielt Stundenlang, investiert Geld, erreicht das Bonusspiel und dann sowas.
vor 7 Monaten
Aber mir sagt keiner ein Wort. Warte schon seit Montag.
vor 7 Monaten
Hallo! Was soll das heißen aktualisieren? Ich habe auch mehrmals ausgeloggt und wieder eingeloggt. Erwartet mich das auch? Ungerecht!!! Man spielt Stundenlang, investiert Geld, erreicht das Bonusspiel und dann sowas.
vor 7 Monaten
Hello! Yeah that is so unfair… But there is something shady about this because they linked the files with different game, bet and time…
I contacted casino again…
Lets hope for our best and that you will get a respond too soon
vor 7 Monaten
vor 7 Monaten
Any help and suspicous text here is needed!
Previous image I got after I send them that there was wrong game etc.
They said that they send wrong files and that picture.
Bearbeitet durch den Verfasser vor 7 Monaten
vor 7 Monaten
Ja, aber mich würde es interessieren welche Möglichkeiten mich erwarten? Man kann doch nicht das Spiel wiederholen? Wie werde ich also ausgezahlt? Es wird gesagt bei Casino das ich kein Verlust erleide.
vor 7 Monaten
You should ask the support of the casino this kind of question; I am sure they will be able to give you answers. Let us know, for sure, how the issue will be solved.
vor 7 Monaten
Any help and suspicous text here is needed!
Previous image I got after I send them that there was wrong game etc.
They said that they send wrong files and that picture.
vor 7 Monaten
After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.
vor 7 Monaten
Momentan kann ich mich schwer beschweren, da ich auf eine Entscheidung warte.
vor 7 Monaten
After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.
vor 7 Monaten
Yeah I send them a full story. Thank you still for your help after this case went this way.
Now lets hope for altenhofeugen15 best!
vor 7 Monaten
Habe gerade Casino kontaktiert. Es wird angeblich noch untersucht und ich muss warten. Sonst habe ich viele Fragen und kriege keine Antworten. Was kann man da eine Woche lang untersuchen? Verstehe nicht.
vor 7 Monaten
Yeah I send them a full story. Thank you still for your help after this case went this way.
Now lets hope for altenhofeugen15 best!
vor 7 Monaten
Yes, I wish both of you only a good result. ☘️
As for your complaint, I see that Kristina has already replied to you, so feel free to answer her questions so she can move on.
Anyway, when you contacted the casino last time did you find out anything ? I've read that it's getting pretty convoluted.
vor 7 Monaten
Well last thing they said was there was a error/bug in that spin and the spin is canceled.
I’ve read multiple posts about same "bug" so I am not anymore sure if casino is telling the truth or not
vor 7 Monaten
An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.
vor 7 Monaten
Wie lange darf denn ein Provider mit solche Angelegenheit sich Zeit lassen? Ich habe immer noch keine Antwort. Danke!
vor 7 Monaten
An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.
vor 7 Monaten
Well they gave me 50€ and just said sorry for all the time it took and thats it. I havent even reply to them after that.
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