vor 10 Monaten
complaints.bulgaria@gmail.com
Write me here.
Helfen Sie bitte. Mostbet sind Diebe (Seite 2)
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vor 10 Monaten
E-Mail gesendet.
Ich verstehe nicht, wie Casino Guru weiterhin für MostBet wirbt
Automatische Übersetzung
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vor 10 Monaten
Wie wirbt Casino Guru weiterhin für MostBet?
Automatische Übersetzung
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vor 10 Monaten
Please, try to calm down. You're asking a lot of questions, but frankly, to me, you do not seem to follow advice.
Did you block your payment options, or set limits to zero, for instance? What about both passwords? You also need to get out of your email inbox, as you can see the emails keep coming. I think it's reasonable to assume it won't stop until your casino account is permanently closed. That's why you should also ask someone to change your password to this email.
Kindly remember that we are not 24/7 health support, and as long as your complaint is open, there will be no consequences. I imagine it is hard, but still, do your best to keep all your thoughts away from gambling. I hope you understand that we can't provide further support in that regard.
I bet you could use immediate help, so please visit this site 👈
Once you are safe and relaxed, we can talk about its safety index.
Let me try one more thing, though. Maybe I can convince someone from the casino to look at your posts. Worth a try.
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vor 10 Monaten
Radka, ich stelle viele Fragen???
Du löschst alle meine Beiträge????
Es liegt auf der Seite des Casinos... jedenfalls werden Sie verstehen, warum...
Automatische Übersetzung
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vor 10 Monaten
Dear player,
Posting "How does Casino Guru continue to promote MostBet?" around the forum won't help you. I ask you kindly to stop. All such duplicated posts will be deleted. Just keep the conversation here. I understand you are desperate, and I'm here to hold it within reasonable borders.
At this moment, I'm trying to get in touch with someone from the casino to help you.
All I'm asking is that you try to keep your responses reasonable and decent. Fight it, please.
Do you have any idea why your account is still open? I don't, for example.
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vor 10 Monaten
Bitte lösen Sie meine Beschwerde und verhindern Sie, dass Radka Beiträge löscht und die Meinungsfreiheit verletzt.
Ob er Provisionen von Casinos erhält, weiß ich nicht, aber es ist beleidigend und löst bei den Leuten ein schlechtes Gewissen aus. Schutzbedürftige Menschen werden wegen Spielsucht behandelt und sie zwingt sie, nicht zu schreiben.
Automatische Übersetzung
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vor 10 Monaten
Dear user,
I understand you are fighting an addiction, but in order to be part of this forum, you need to follow our policies like anyone else.
I'm sorry to say that, but your demands won't affect the complaint procedure, just read the instructions, please. I'd like to avoid possible misunderstandings:
"How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often requires a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I'm attempting to get past the idea that your current state of mind influences your actions.
Please stop spamming the forum and accusing us or the casino of fraud. This won't be tolerated. I believe it has nothing to do with freedom, it's about offensive approach from your side. 🙏
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vor 10 Monaten
Hello, Dear Andreia2024!
Thank you for your feedback. We always strive to improve the experience of our players and sort out the situation. A response to your request has been provided in the complaints section.
Have a nice day!
Best regards, Mostbet.
vor 6 Monaten
id179566503
please thank you for unblocking my account I have sent all the documents several times
vor 6 Monaten
I take it that the intended recipient of this message was the casino representative?
I highly advise using the reply button in this situation. Every time you use the reply, the recipient is notified, so there is a significant chance that a casino representative will see your message.
If you would like, please describe the problem you are experiencing. Perhaps we can think this through. 🤔
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