Euromoon Casino - Der Spieler beschwert sich über einen Bonus.

This EUROMOON casino is fraudulent and publishes promotions that are not true, they are scammers and thieves and scoundrels! One of their promotions is that they give 250% of the deposit made, well yesterday I deposited 20 euros and they do not give me anything and when I claim the promo they give me 150% and I tell them that that cannot be because they advertise 250% and I They throw the chat without solving anything, apart they have another 100 spin promo when making any deposit and they don't give it either! the chat service is embarrassing and they don't solve anything! they only care that you deposit and deposit and deposit! Well friends of Euromoon I have already filed a lawsuit against you for fraud and misleading advertising so that you do not laugh at your customers again and I encourage all people who read my comment not to deposit a single cent in that casino because they are some scammers but the joke is going to cost them dearly! SCARVES

Este casino EUROMOON es fraudulento y publica promociones que no son verdad,son unos estafadores y unos ladrones y sinverguenzas! Una de sus promociones es que dan el 250% del deposito realizado pues bien yo ayer deposite 20 euros y no me dan nada y cuando reclamo la promo me dan el 150% y les digo que eso no puede ser porque anuncian el 250% y me echan del chat sin solucionarme nada,a parte tienen otra promo de 100 spin al realizar cualquier deposito y tampoco la dan! el servicio de chat es vergonzoso y no resuelven nada! solo les importa que deposites y deposites y deposites! pues bien amigos de euromoon ya he interpuesto una demanda contra ustedes por fraude y publicidad engañosa para que no os volvais a reir de vuestros clientes y animo a toda la gente que lea mi comentario a no depositar ni un solo centimo en ese casino porque son unos estafadores pero les va a costar cara la broma! SINVERGUENZAS

Dear anonimus,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the bonus. Even though I understand your point of view, the casino can decide whether they grant you the bonus or not. Maybe you are from a country, that cannot receive that specific bonus you were interested in. 

However, from what you are mentioning in your initial message, there was no problem with giving you other bonus, therefore we don’t see any reason for punishing the casino. If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player was offered another bonus, therefore we don't see the reason to punish the casino.

I am very sorry I couldn't help more, and I hope you won't come across a problem like this again.