Drip Casino - Der Spieler ist über die Änderungen der Bedingungen frustriert.

The casino constantly changes its rules and terms and conditions without reason and without informing anyone! The casino is unscrupulous and the support is incapable of answering questions! Lies are repeatedly told regarding bonuses, and you are continuously disappointed with poor excuses! They told me to deposit 300 Euros to get a bonus! After I did that, they told me: sorry we changed our bonus terms and conditions! They can't tell me why and the support just closes the chat without answering it! The casino is unscrupulous as this has happened very often in the past.

Immer wieder ändert das Casino seine Regeln und AGB ohne Grund und ohne einen zu informieren ! Das Casino ist unseriös und der Support unfähig auf Fragen zu antworten ! Schon wieder werden einem lügen in Bezug auf Boni erzählt , man wird immer wieder mit schlechten Ausreden enttäuscht ! Man sagte mir ich soll 300 Euro einzahlen um einen Bonus zu bekommen ! Nachdem ich das gemacht habe heißt es : sorry wir haben unsere Bonus Bedingungen geändert ! Einen Grund kann man mir nicht nennen und der Support schließt einfach den Chat ohne dies zu beantworten! Das Casino ist unseriös da da schon sehr oft vorgekommen ist

Dear tina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While I understand your frustration and we believe that the casino should inform players about any changes in their T&Cs, it is not a common practice. Nonetheless, I would like to gather more information about this case in order to determine if there is anything we can do about it.

Could you please provide any supporting evidence? You can post it here or forward everything to kristina.s@casino.guru.

Also, could you please clarify the dispute value (€1,500)?

Thank you very much in advance for your reply.

Best regards,

Kristina

I am a VIP player and according to their terms and conditions I always get a bonus after a deposit of 300 euros! Suddenly the casino changed the bonus conditions without giving any reasons and without informing you in advance! The casino can't give me a reason or what the new conditions look like!

ich bin ein Vip Spieler und bekomme immer laut deren AGBs nach 300 Euro Einzahlung einen Bonus ! Auf einmal hat das Casino ohne Angaben von Gründen und ohne vorher zu informieren die Bonus Konditionen geändert ! Das Casino kann mir keine Begründung nennen und auch nicht wie die neuen Konditionen aussehen !

They confirm deposits of over 400 euros but I have deposited much more and when I ask I always get a different excuse

Sie bestätigen mir Einzahlungen von über 400 Euro aber ich habe viel mehr eingezahlt und auf Nachfrage bekomme ich immer eine andere Ausrede

Thank you for your reply, tina. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not. Furthermore, casinos can change their bonus T&Cs anytime as long as it doesn't influence already accumulated bonus winnings. Ideally, we believe casinos should inform players about each change, but it is not a standard practice.

I apologize, but we cannot penalize the casino for this, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to let me know if there is anything else, I could do for you, or if I have overlooked something, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Then reject the complaint! It's ok, I will avoid the casino and can only recommend that everyone do so

Dann lehnen Sie die Beschwerde ab ! Ist ok ich werde das Casino meiden und kann nur jedem empfehlen dies auch zu tun

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.