DomGame Casino - Der Spieler kann seine Gewinne nicht abheben.

Ive completed the wager 50x with the first bonus in the account of 20 free spins and ended up with 117€

The casino doesnt show the possibility to withdraw this gains and I would really love to withdraw this gains because everything is legit.

I will send attached the screenshots comproving.

Dear Menducas,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me the screenshot of the withdrawal section in your profile to check what payment methods are available for you?

Have you made any successful deposits and withdrawals from this casino before?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I haven't made any withdrawals yet.

I'm waiting for them to accept the verification documentation. Let's wait.

Ainda não fiz saques.

Estou à espera que aceitem a documentação da verificação. Vamos aguardar.

Ive sent the documents to verification but they arent answering.

Ive never made withdraws in this casino and i was able to make 117€ with the register bonus.

So now they are saying that verification is only possibke after making a deposit...

Could you please confirm if you made any deposits to the casino?

Also, could you send me the screenshot, promotional email, or the link of the bonus you used?

Was it a free bonus? Did you only receive 20 free spins as your bonus?

Dear Menducas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've now used up the balance in my account and I'm down to 0

I hadn't made any deposits at the casino yet

It was the registration bonus

Eu agora já usei o saldo que tinha na conta e fiquei a 0

Ainda nao tinha feito qualquer deposito no casino

Foi o bonus de registo

Do I understand correctly that you currently have no pending withdrawal requests in your casino profile and that your balance is zero?

Now the balance is 0.

But at the time they wouldn't let me withdraw the 117 euros I had. I think this is a bit unfair, but that's the way it is.

Agora o saldo é 0.

Mas na altura não me deixaram levantar os 117€ que tinha. Acho isto um bocado injusto mas as coisas são como são.

I'm sorry to hear that you lost your balance while playing. Please keep in mind that when you play with a no-deposit bonus, especially one received upon opening a new account, withdrawals are typically only allowed after you make a verification deposit and successfully complete the KYC (Know Your Customer) process to verify your identity. This is standard procedure in most casinos to ensure that all account details and payment methods are legitimate before processing any withdrawals.

Since you currently have no balance or pending withdrawals in your account, this complaint will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.