Das Ist Casino - Der Rückzug des Spielers wurde abgelehnt.

Didn't accept any evidence, although EVERYTHING was delivered as requested - payment was finally refused

Haben keinerlei Nachweise akzeptiert, obwohl ALLES wie gewünscht geliefert wurde - Auszahlung wurde entgültig abgelehnt

Dear Carsten,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly.

Have you been advised what exactly seemed to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Carsten,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.