CrownPlay Casino - Der Rückzug des Spielers hat sich verzögert.

I submitted a withdrawal request a week ago, and the casino keeps giving me the same response every time... to be patient and that they are experiencing delays due to a high number of withdrawal requests.

Έχω κάνει αίτημα ανάληψης εδώ και μια βδομάδα και το καζίνο με απαντάει με την ίδια απάντηση κάθε φορά ...να κάνω υπομονή και πως καθυστερούμε γτ έχουν πολλά αιτήματα ανάληψης

Hello tsalaspsy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear tsalaspsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It says that my account does not need verification M the withdrawal finally went through... now I'm waiting for 2 more withdrawals from 6/27 I spoke smr with the casino and experience the same answer

Λέει ότι δν χρειάζεται επαλήθευση ο λογαριασμός Μ η ανάληψη τελικά εγινε...τώρα περιμένω άλλες 2 ανάληψης από 27/6 μίλησα σμρ με το καζίνο και πείρα την ίδια απάντηση

The withdrawal amounts are 230 and 90

Τα ποσά της ανάληψης είναι 230 και 90

Dear tsalaspsy,

Do I understand it correctly that you are currently waiting for 3 withdrawals or the first one already arrived?

The first one has sort of arrived..the other 2 not yet

Η πρώτη έχει είδη φτάσει..οι άλλες 2 οχι ακόμα

Hello tsalaspsy,

As the remaining 2 withdrawals have been requested less than 14 days ago, I would recommend to wait until the end of this week/beginning of the next for them to arrive. Please let us know if they would still remain unpaid.

Ok I'll let you know

Οκ θα σας ενημερώσω

Dear tsalaspsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.