CrazyBet Casino - Die Einzahlung des Spielers wurde seinem Casino-Konto nie gutgeschrieben.

I don't understand your rating

Get paid to rate it positively.

In any case, I will no longer use your site.

Because they are fake reviews

Ich verstehe Ihre Bewertung nicht

Werden Sie bezahlt das Sie es positiv bewerten.

Werde jedenfalls eure Seite nicht mehr benutzen.

Weil es Fake Bewertungen sind

Dear Miroslav,

Thank you very much for submitting your query. Please understand, that we are a complex independent database of online casinos. You can find more than 3,000 online casinos listed here. We try to protect the players from bad gambling establishments and recommend those good ones based on our rating, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.

We can’t base casino’s rating on one player’s experience. This is the first complaint that we have received for the CrazyBet Casino. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.

Is there any specific issue that you’re experiencing in this casino and that we could try to help you with?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

The deposited money is not on the account although it has been deducted from the bank

Hallo

Das eingezahlte Geld ist nicht auf den Account obwohl von Bank abgezogen

Ah yes

The money is still not there

Although there is a payment confirmation.

If you want to help other players then put it down that they don't have to fight for my deposited money like me

Ah ja

Das Geld ist immer noch nicht da

Obwohl eine Zahlungsbestätigung vorliegt.

Wenn Sie andere Spieler helfen wollen dann setzten Sie es runter das die nicht so wie ich um mein eingezahltes kämpfen muss

I understand now.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru. As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver. 

Looking forward to hearing from you.

Response from support

You see the money can't post it.

It is customary to wait 3 days, they say.

Never again

Antwort von Support

Sie sehen das Geld können es nicht buchen.

Das ist üblich das man 3 Tage wartet sagen die.

Nie Wieder

Hello Miroslav,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Miroslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.