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Hello, I won 250 euros in this casino and have been waiting for the payout for about 10 weeks when I write to support and they always tell me to wait until I get an email

Hallo ich habe in diesem Casino 250 Euro gewonnen und warte schon seit ca 10 Wochen auf die Auszahlung wenn ich den Support anschreibe sagen die immer nur ich soll warten bis ich eine e Mail bekomme

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your account hasn’t been verified yet? Have you received any funds in the past or this were your first withdrawal request? Is the withdrawal still pending inside your account without being processed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello my account was verified before the first deposit, I have already deposited five times and then won

Hallo mein Konto wurde verifiziert noch vor der ersten Einzahlung ich habe dort schon fünf mal eingezahlt und dann gewonnen

That was my first payout where I requested there

das War meine erst Auszahlung wo ich dort beantragt habe

Thank you very much, Sarah, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and let them know about your issue.

OK thank you

Ok vielen Dank

Unfortunately,

We haven't receive any respond from the casino yet. Will extend the timer by another 7 days, but if the casino won't reply to us, we will be forced to close the complaint as unresolved.

The complaint will be now closed as unresolved as we haven't receive any respond from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru