Casinoly - Der Rückzug des Spielers wurde verzögert.

I made this withdrawal on Thursday 10th, usually I don't worry about other casinos for withdrawals back but I have read on the internet bad reviews about their withdrawals, which are not made and which do not return them even after weeks. Since prevention is better than cure, I prefer to challenge what is possible right away because I can't wait as long as the reviews I read on the internet.

Ho effettuato questo prelievo giovedì 10, solitamente non mi preoccupo su altri casinò per i prelievi indietro ma ho letto su internet recensioni non buone sui loro prelievi, che non vengono effettuati e che non li ridanno nemmeno dopo settimane. Visto che prevenire è meglio di curare preferisco contestare il possibile subito perché non posso aspettare tanto tempo come le recensioni che ho letto su internet.

Dear Matteo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok Cristina thank you and I'll let you know as soon as possible.

Ok Cristina ti ringrazio e ti faccio sapere prima possibile.

Hi Cristina, if it is possible and if you want to help me, I would proceed first, I continue to send him emails and the answer is always the usual recorded one.

A week has already passed, I would say to proceed.

I don't want to be made fun of

Ciao Cristina io se è possibile e se vuoi aiutarmi procederei prima, continuo a inviargli email e la risposta è sempre la solita registrata.

E già passata una settimana, direi di procedere.

Non voglio farmi prende in giro

Thank you for your reply, Matteo. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Everything went well after a while, but we made it

È andato tutto bene, dopo un bel po, ma cel’abbiamo fatta

Do I understand correctly that you have received your winnings? Has this complaint been resolved?

and

si

Awesome news, Matteo. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.