Casino Intense - Der Spieler ist mit dem Gesamterlebnis unzufrieden.

wanted a 3 month ban which was ignored

payouts are not approved I gambled everything away

Some of the payments were not made until weeks later

cashback is not paid out properly and on time

paid a lot of money and got little back

false promises how to get higher payouts hero was not the case and and and !!!!

wollte eine 3 Monatige Spielsperre welche ignoriert wurde

auszahlungen werden nicht genehmigt darauf habe ich alles verspielt

auszahlungen wurden teils erst Wochen später ausbezahlt

cashback wird nicht ordentlich und pünktlich ausbezahlt

viel Geld einbezahlt wenig zurück bekommen

falsche Versprechungen wie man könne höhere Auszahlungen macht Held erhalten war nicht der Fall und und und !!!!

Dear bobom1196,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you currently have any funds in your casino account or any pending withdrawals? Could you please advise what was the reason behind the three-month ban?

Furthermore, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear bobom1196,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.