Casino Intense - Das Geld des Spielers wurde nicht gutgeschrieben.

15 days have passed and my money has not even been deposited, I understand that it may even take longer, but said casino gives answers as a mockery of me, at first they told me 5 days, then 14, that period has passed and until now Nothing, they have only told me that technical problems etc and that when I can they will pay me and they do not give me any separate solution and no matter how much you tell them to investigate the casino they do not give you more information or anything and I told them that a superior will contact me and nothing ... Something that strikes me is that said casino has:

-Belize regulations

-phone number in Madrid

- headquarters in czech republic

-Curacao license

Please contact me and tell me what should I do? My email is ***@gmail.con

Thank you very much for your attention

Han pasado 15 dias y aun ni ha sido depositado mi dinero, yo entiendo que hasta puedan tardar mas, pero dijo casino da respuestas conforme en burla hacia mi, en un principio me dijeron 5 dias, luego 14, ha pasado dicho plazo y hasta ahora nada, solo me han dicho que problemas técnicos etc y que cuando pueda me lo pagarán y no me dan ninguna solución aparte y por mas que les dices de investigar casino no te dan mas info ni nada y les dije que un superior se contactaran conmigo y nada... Algo que me llama la atención es que dicho casino tiene:

-normas de belice

-número de teléfono en Madrid

-sede en república checa

-licencia de Curazao

Por favor contactenme y diganme, que debería hacer? Mi correo es ***@gmail.con

Muchas gracias por su atención

Dear Ever Aldair,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly your issue. Did you make a deposit, but it has never been credited to your casino account, or are you waiting for your withdrawal?

Please let me know if this is the case, so we can continue resolving this case accordingly.

Best regards,

Kristina

Nono, I deposited and played the casino, I won an amount of € 592.00

The problem comes in that when I claimed it they told me that it took 5 days to make the transfer and well ... They happened and from there they told me 14, that period has passed and they do not tell me anything, at most they tell me "in these days the transfer will be made, I told them to call me some superior or technician of said casino and nothing, they tell me many excuses and nobody ever contacts me, I have already called the number they have several times and nothing ... They say it is only for promotions, I am beginning to take for granted that casinointense is a scam and I am afraid that they are selling my personal information to other entities, what could I do?

Nono, yo deposité y jugué al casino, gané una cantidad de 592.00€

El problema viene en que en que cuando lo reclamé me dijeron que tardaba 5 dias en hacerse la transferencia y pues... Pasaron y de ahí me dijeron 14, ha pasado dicho plazo y no me dicen nada, como mucho me dicen "en estos dias se hará su transferencia, les dije que me llamase algun superior o técnico de dicho casino y nada, me dicen muchas excusas y nunca nadie me contacta, he llamado ya varias veces al número que tienen y nada... Dicen que solo es para promociones, yo ya comienzo a dar por hecho de casinointense es una estafa y tengo miedo que estén vendiendo mis datos personales a otras entidades, que podría hacer?

Ever Aldair, thank you very much for clarification. Could you please confirm you passed the KYC (verification process)? Have you ever made a successful withdrawal before?

Dear Ever Aldair,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.