Casino Fantastik - Das Konto des Spielers wurde nicht gesperrt.

After contacting me several times, my account has not yet been blocked.

Nach mehrmaligen kontaktieren ist mein Konto bis heute noch nicht gesperrt worden....

Dear Defender24,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling-off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Would you be so kind and forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

I have already written to the support 2 times because I have a gambling problem...no answer...

Now I wrote the live chat they should close the account because of my gambling addiction...

Then he wrote that the account must be inactive for 30 days so that you can close it - that's a joke... and there will be no further answers... please help me

Ich habe dem support schon 2 mal geschrieben da ich ein spielsuchtproblem habe...keine Antwort...

Jetzt hab ich den live Chat geschrieben sie sollen das konto schliessen wegen meiner Spielsucht...

Darauf hat er geschrieben das konto muss 30 Tage inaktiv sein das man es schliessen kann-das ist ja ein witz..und weitere kommen keine Antworten mehr...Bitte helfen sie mir

I can send you photos of the chat history if you want

Ich kann ihnen Fotos vom chatverlauf schicken wenn sie möchten

Did it after I wrote that I reported it to you...thanks for all your efforts

Hat sich erledigt nachdem ich geschrieben hab das ich es euch gemeldet habe...danke für alle Bemühungen

Please see that such casinos that don't even have good player protection are put to work that something like this even exists 😒

Schaut bitte das solche casinos was nicht mal einen guten Spielerschutz haben das Handwerk gelegt wird das es sowas überhaupt gibt 😒

Thank you for your reply, Defender24. Could you please advise when exactly you requested self-exclusion? Did you make any deposits after you informed the casino about the gambling problem?

Dear Defender24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.