Casino Adrenaline - Die Einzahlung des Spielers wird nicht gutgeschrieben.

I made a deposit of $24 USD using the 200% bonus code "First200". The amount was withdrawn from my Skrill account as per the attachment. But when I inquired on the adrenaline casino chat, I was informed that only Canadians can use Skrill. Yet as per the information provided on casino Guru, Brazilians are also accepted as shown in the attachment.

So far, the money has not been credited to my adrenaline casino account, nor has it been refunded in my Skrill account, as shown in the attachment.

Fiz o depósito de $24 USD com o código de bônus de 200% "First200". O valor saiu da minha conta Skrill conforme anexo. Mas quando questionado no chat do cassino adrenaline, o mesmo me informou que apenas canadense pode utilizar o Skrill. Mas conforme informado no cassino Guru brasileiros tbm são aceitos conforme anexo.

Até o momento não tive o dinheiro creditado no cassino adrenaline, também não tive o dinheiro estornado no Skrill, conforme anexo.

Dear ADRIELDOMINGOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear ADRIELDOMINGOS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.