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Hi, and since 04/03/22 that I have made a withdrawal of € 350.00 but as of 09/03/22 I have not yet received the payment, I have sent an email and they replied that the transaction is still being processed ,,, you can help me? a thousand thanks

Salve,e dal 04/03/22 che ho effettuato un prelievo di€ 350.00 ma ad oggi 09/03/22 non ho ancora ricevuto il pagamento,ho inviato mail e mi hanno risposto che la transazione e ancora in elaborazione,,,potete aiutarmi? grazie mille

Dear Veruska,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you very much very kind and helpful, I will let you know

Grazie mille molto gentile e disponibile,le farò sapere

Hi this morning they sent me an email saying that the withdrawal has been approved ,,, I also see this on my account ,,, how much will they pay within ??? many thanks in advance

Salve stamattina mi hanno inviato una mail dicendo che il prelievo è stato approvato,,,visualizzo anche questo sul mio account,,, entro quanto pagheranno??? grazie mille in anticipo

Thank you for your reply, Veruska. It can take a few business days to fully process a withdrawal, and unfortunately, I cannot provide you with a specific date or time. I will set the timer for additional 14 days, and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime. Thank you in advance.

Dear Veruska,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.