Betstro Casino - Der Spieler hat Mühe, dies zu überprüfen.

Have sent in several documents that they have demanded, but it is still not possible to get their money. The account cannot be verified, it says..

No contact with them either.

Har skickat in flertalet dokument som dom har krävt men det går fortfarande inte att få ut sina pengar. Kontot går inte att verifiera står det..

Får ingen kontakt med dem heller.

Hello migendes,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear migendes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.