Betsio Casino - Der Spieler hat keinen Zugriff auf die kostenlosen Willkommensbonus-Spins.

Hello, I have contacted the casino several times now because I cannot play the free spins that are part of the welcome bonus (20 per day for 5 days). I have contacted the casino every day, but I always get the same clueless messages with copy paste and none of them can help me. They are unable to activate new free spins for me. I wouldn't care if they were no deposit free spins. But they are welcome bonus free spins. I have already received a lot of money from them. That is why I am asking you to help me. I have attached the last chat history. I have a video recording that shows that I cannot play the game. Unfortunately the file is too large

Hallo ich habe nun mehrfach das Casino kontaktiert, weil ich die Freispiele, die zum Willkommensbonus gehören (20 pro Tag 5 Tage lang) nicht spielen kann. ich habe das Casino jeden Tag kontaktiert, aber bekomme immer die gleichen ahnungslosen Nachrichten mit Copy Paste und keiner von ihnen kann mir helfen. Sie sind unfähig mir neue Freispiele zu aktivieren. Es wäre mir egal wenn es no deposit Freispiele wären. Aber es sind Willkommensbonus Freispiele. Daraus habe ich schon sehr viel Geld bekommen. Deswegen bitte ich Sie mir zu helfen. Im Anhang habe ich den letzten Chat Verlauf. Ich habe eine Videoaufnahme die zeigt dass ich das Spiel nicht spielen kann. leider ist die Datei zu groß

Dear glorystory,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsio Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Could you please share relevant communication of the casino not willing to credit you any more free spins and could you please share the video evidence with me?

Send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

At the moment they say they want to credit me with the free spins in another game. But I haven't received them yet. My account is not blocked, it's just that the free spins you provided always have a bug that means I can't press the free spins as usual. I will send the video to the email address you provided and keep you updated. It's been dragging on for so long now that the first and second sets have expired. Thank you very much for your help

Im Moment heißt es, sie wollen mir die Freispiele in einem anderen Spiel gutschreiben. Aber ich habe sie noch nicht erhalten. Mein Konto ist nicht gesperrt, nur in denen von Ihnen gestellten Freispiele kommt immer ein Bug, dass ich die Freispiele nicht wie gewohnt drücken kann. Ich werde an die von Ihnen genannte E-Mail Adresse das Video schicken und sie auf dem Laufenden halten. Es zieht sich mittlerweile schon so lange hin, dass das erste und zweite Set abgelaufen ist. Vielen Dank für Ihre Hilfe

Thanks for your reply.

and email.

Has the casino credited the free spins in other games? Were you able to take advantage of the bonus in full?

Please let me know.

Solved👍🏻

Gelöst👍🏻

Dear glorystory,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru