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The casino will not close my account despite my numerous requests or demands, and my account remains open. I have sent emails and received one response on January 10, 2024 saying: "The account will be closed within 24 hours." The live chat service is never available, and I have also left several requests there without receiving a response.

Kasino ei sulje tiliäni useista pyynnöistä, tai vaatimuksista huolimatta tilini on edelleen avoinna. Olen lähettänyt sähköposteja saaden 10.1.2024 yhden vastauksen: "Tili suljetaan 24 tunnin kuluessa" Live chat palvelu ei ole koskaan saatavilla, olen myös sinne jättänyt useita pyyntöjä saamatta vastausta.

Hello Jannu_Plays,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Hey!

I wanted to close my account due to the insufficient selection of games, because the casino lacked several game providers, and I gave an additional reason, which is a lack of trust due to the casino's actions towards the player's request/demand.

I do understand the differences between self-imposed game ban and account closure with the opening option.

I will be happy to answer additional questions.

Hei!

Halusin sulkea tilini puutteellisen pelivalikoiman takia, koska kasinolta puuttui useita pelitarjoajia, sekä annoin lisäsyyn, joka on luottamuksen puute johtuen kasinon toiminnasta pelaajan pyyntöä/vaatimusta kohtaan.

Ymmärrän kyllä erot omaehtoisen pelikiellon, sekä tilin sulkemisen avausoptiolla.

Vastaan mielelläni lisäkysymyksiin.

Hi Nick!

I have update in this. I managed to reach customer service, and My account is now closed.

Still i recommend, that players avoid this place at any cost, this place doesnt seem trustful due to lack of responding.

Dear Jannu_Plays,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru