Bet1000 Casino - Die Auszahlung verzögerte sich aufgrund eines Identifikationsproblems.

They're not paying out.. they claim not to approve of my passport picture, but it's marked as accepted on my end. I've sent over 10 pictures to them. I've been dealing with this withdrawal issue which they've canceled since October 23rd.

Utbetaler ikke..dem begrunner med at di ikke godkjenner mitt passbilde, men det står som godkjent på min side. Har sendt over 10 bilder til dammen. Har holdt på siden 10/10-23 med uttak som di har kanselert.

Dear rikke007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that unsuccessful passport verification seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello. Then it has worked out...Bet1000 has finally paid out the money..

Hei. Da har det ordnet seg...Bet1000 har utbetalt pengene til slutt..

Dear rikke007,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru