vor 2 JahrenOriginalÜbersetzung
FINGER weg, Momus2006 N.V. Zahlt kein Geld aus, wenn das Konto geschlossen ist. Auch erlaubt Momus2006 N.V. Kunden auf seinen Schwestercasinos zu spielen obwohl diese über die Spielsucht informiert sind. Kein Support, kein Spielerschutz und keine Ahnung was Spielsucht ist. Spielsüchtige machen rund 80% des Umsatz des Casinos aus, daher eine Schande dass das Casino das nicht weiss und die Kunden sperrt. Ich konnte das Geld nicht auszahlen, da nur ausgezahlt wird, wenn die Konten Aktiv sind. HORROR Finger weg!!!
- Nichts was ich erwähnen kann
- bekannte Spiele
- Schnelles Einzahlen- Klar Auszahlen wird kompliziert
- Kein Spielerschutz, da am Ende das Konto aktiv sein muss, bis ausbezahlt wird
- Kein Support
- Spielsüchtige können auf den Schwesterplattformen weiter Geld verspielen
- Unfreundlicher Support
- Wissen nicht was Spielsucht ist
- Schreiben Spielerschutz drauf, ist aber keiner drin
4
Pledoo Casino
vor 2 Jahren
Hey dear Basel999
We are sorry you had an unpleasant experience at our casino.
Our policy states that we can only make withdrawals to active players.
Our two projects do not counteract each other. We have separate management for each, so all the player data is independently collected by a single project. The system only blocks your account on the project on which you requested the self-exclusion. We take self-exclusion very seriously, and it is our job to make sure you cannot play in a project in which you decided to block yourself.
We do not allow players that are self-excluded to enter their account, due to the possibility of them losing all the funds on their balance. If a player is self-excluded, he has a cooldown period, so no bad judgment is included in the decision-making when entering the account.
Regular operators cannot make a decision on whether to withdraw the funds from an account of a blocked player. Only the senior manager in the security department can make that decision, as he reviews individual cases of gambling-addicted players. Please send a message to security@pledoo.com , your withdrawal request will be reviewed. The senior operator will have an option to make a withdrawal for you if you are fully verified or will give you an option to send any outstanding documents. So there is no need to sign into your account and risk losing your balance before the withdrawal could be made.
We wish you a great day and huge wins,
Your Pledoo Team
We are sorry you had an unpleasant experience at our casino.
Our policy states that we can only make withdrawals to active players.
Our two projects do not counteract each other. We have separate management for each, so all the player data is independently collected by a single project. The system only blocks your account on the project on which you requested the self-exclusion. We take self-exclusion very seriously, and it is our job to make sure you cannot play in a project in which you decided to block yourself.
We do not allow players that are self-excluded to enter their account, due to the possibility of them losing all the funds on their balance. If a player is self-excluded, he has a cooldown period, so no bad judgment is included in the decision-making when entering the account.
Regular operators cannot make a decision on whether to withdraw the funds from an account of a blocked player. Only the senior manager in the security department can make that decision, as he reviews individual cases of gambling-addicted players. Please send a message to security@pledoo.com , your withdrawal request will be reviewed. The senior operator will have an option to make a withdrawal for you if you are fully verified or will give you an option to send any outstanding documents. So there is no need to sign into your account and risk losing your balance before the withdrawal could be made.
We wish you a great day and huge wins,
Your Pledoo Team
