vor 1 JahrOriginalÜbersetzung
When i start play new casino Before deposit i used to make verification,so i don't have problems with withdrawals in future,but this casino when you make your first withdrawal then you need to make another verification!why its so complicated,other normal casinos you make verification only once at the beginning,so this is one problem!after when you make withdrawal,they cannot pay you fast,transaction is pending minimum.2 days,and my last payouts still not payed!support is very very unfriendly,live chat they cannot answer about payouts transactions,they ask to text email to KYC,but KYC never answer me in 1 week,i.text them about 20 emails,they haven't answer even once,so totally no respect for customers!so why this kind of casinos exist,i don't understand!
- Nice choise of slots
- Unfriendly Support
- long withdrawal time
- Double veryfication
- No response from KYC
- No respect to customers
- Technical issues during gameplay
4
iWild Casino
vor 1 Jahr
Dear Singel24,
We apologize for any inconvenience you experienced during the withdrawal process.
Regarding the double verification requirement, it is possible that there were some issues with the documents provided or a more thorough review was necessary.
The KYC procedure is standard. If you have passed it, payments begin. Write to our KYC department again to find out if you have been verified. If you have been verified, please check when the payments will be made.
We are sure you have already received money to your account and you are happy with your winnings! Always glad to see you again!
Best regards,
iWildCasino
We apologize for any inconvenience you experienced during the withdrawal process.
Regarding the double verification requirement, it is possible that there were some issues with the documents provided or a more thorough review was necessary.
The KYC procedure is standard. If you have passed it, payments begin. Write to our KYC department again to find out if you have been verified. If you have been verified, please check when the payments will be made.
We are sure you have already received money to your account and you are happy with your winnings! Always glad to see you again!
Best regards,
iWildCasino
