vor 2 MonatenOriginalÜbersetzung
Ich habe eine Einzahlung mit dem 100 %-Ersteinzahlungsbonus und dem 50-Freispiel-Bonus getätigt, aber aus irgendeinem unbekannten Grund wurde ich vom Spielen ausgeschlossen, als ich den Slot umdrehte. Mir wurde gesagt, dass ich die geplante Menge überschritten habe und nicht mehr spielen könne. Ich kontaktierte den Support und sie sagten, sie könnten das Problem lösen, aber am Ende konnte ich nicht immer wieder spielen.
In diesem Fall gibt es ein Zeitlimit für die 50 Freispiele, und wenn ich nicht spielen möchte, bitte ich um eine Rückerstattung, bekomme aber keine schnelle Antwort.
Sollte ich noch Geld übrig haben und nicht spielen können, möchte ich schnellstmöglich eine Rückerstattung.
Hinzugefügt am 16. Februar.
Ich habe eine Auszahlung beantragt, diese steht jedoch noch aus.
Und nicht nur das: Egal wie oft ich den Support kontaktiere, es kommt keine Antwort.
Ich spiele seit etwa 20 Jahren in Online-Casinos und habe in verschiedenen Online-Casinos gespielt, aber ich denke, dass dies das schlechteste Online-Casino ist.
In diesem Fall gibt es ein Zeitlimit für die 50 Freispiele, und wenn ich nicht spielen möchte, bitte ich um eine Rückerstattung, bekomme aber keine schnelle Antwort.
Sollte ich noch Geld übrig haben und nicht spielen können, möchte ich schnellstmöglich eine Rückerstattung.
Hinzugefügt am 16. Februar.
Ich habe eine Auszahlung beantragt, diese steht jedoch noch aus.
Und nicht nur das: Egal wie oft ich den Support kontaktiere, es kommt keine Antwort.
Ich spiele seit etwa 20 Jahren in Online-Casinos und habe in verschiedenen Online-Casinos gespielt, aber ich denke, dass dies das schlechteste Online-Casino ist.
- Derzeit nicht gefunden
- Ich mache ständig Fehler und kann nicht spielen, obwohl ich noch Geld habe.
- Das Problem wird nicht verbessert.
- Keine Antwort vom Support.
Automatische Übersetzung
777onfire Casino
vor 2 Monaten
Dear iiisarockss,
We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.
In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:
Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.
Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.
Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.
We are committed to rectifying these issues and ensuring you feel supported and valued:
Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.
Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.
Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.
We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.
Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.
Warmest regards,
777onfire
We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.
In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:
Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.
Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.
Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.
We are committed to rectifying these issues and ensuring you feel supported and valued:
Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.
Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.
Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.
We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.
Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.
Warmest regards,
777onfire
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