8888.bg Casino - Das Geld des Spielers wird nicht gutgeschrieben.

They didn't give me the 100 levs

Немими даде 100те лева

Dear Nikolai56,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 8888.bg Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

I want the 100 leva

Искам си 100те лева

Will I get my amount?

Ще си получа ли сумата

Cheaters like that

Изманици такива

How long have I been waiting for an answer from you?

От кога чакам отговор от вас

It seems that you failed to crack the code necessary to receive the 100 levs. If there is not a winning bet recorded in your game history, I am afraid that we'll be unable to help you in this case.

Hi again Veronica,

and thanks for the quick reply.

I checked the history but found no profit information. I have a doubt that it is possible that the organizer manipulated the final outcome of the game.

On the screenshot I provided you clearly see 4 green numbers. Which, according to the terms of the game, means that I have to win the sum of BGN 100. Even if a wrong visualization was obtained, it is the organizer's problem. I have met the requirements to win the amount.

I kindly ask you to invite 8888.bg to get involved and provide more information about the case.

In case of refusal, I will consider this as abuse on the part of the organizer and I will contact the NRA.

With best wishes,

Nicholas

Здравей отново Вероника,

и благодаря за бързият отговор. 

Проверих хронологията, но не открих информация за печалба. Имам съмнение, че е възможно организаторът да е манипулирал крайният изход от играта. 

На екранната снимка която ви предоставих ясно се виждат 4 зелени числа. Което според условията на играта означава, че трябва да спечеля сумата от 100лв. Дори и да се е получила грешна визуализация, то това е проблем на организатора. Аз съм изпълнил изискванията за спечелване на сумата. 

Любезно ви моля да поканите 8888.bg да се включи и даде повече информация за случая. 

При отказ ще приема това като злоупотреба от страна на организатора и ще се обърна към НАП. 

С най-добри пожелания,

Николай

Please understand that without any supporting evidence in your game history, we can’t proceed further with this case as it would be close to impossible to confront the casino. It is possible that you may have solved the game after the time was up, and that is why it was not recorded in your history.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.