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Terrible service, support does not answer. I have been waiting for a withdrawal for more than 7 days and they do not even answer my emails. Scam in sight.

Pésimo servicio, soporte no contesta llevo más de 7 días esperando un retiro y no siquiera me contestan los correos. Estafa a la vista.

Dear argeniseliezerm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Support does not answer calls or emails. The service is really bad. I don't think a company of that magnitude doesn't have enough staff to solve cases quickly. They give a lot to think about.

No contesta soporte ni las llamadas ni los correos. La verdad es pésimo el servicio. No creo que una empresa de esa magnitud no tenga el personal suficiente para solventar los casos rápidamente. Dan mucho que pensar.

Thank you for your reply, argeniseliezerm. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

The truth is that I registered normally and nowhere does it ask me for KYC verification.

La verdad es que me registré normal y por ningún lado me pide verificación KYC.

They always give the same answer.

Siempre dan la misma respuesta.

I have not made any withdrawal before I am new and the first time I withdraw to try.

No he realizado ningún retiro antes soy nuevo y primera vez que retiro para probar .

Thank you very much, argeniseliezerm, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, argeniseliezerm!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

They still haven't given me my money.

Aún no me dan mi dinero.

22 days since I requested 3l payment and still nothing.

22 días desde que solicité 3l pago y aún nada .

Dear user,

We thank you for your patience and understanding regarding the delay in withdrawing funds to your personal account. Unfortunately, the processing of the transaction by the bank took longer than we expected.

We really appreciate you staying with us despite the inconvenience you have experienced. Please accept our apologies for the inconvenience caused.

We are ready to provide you with our help and support at any time. Thanks for being with us!

Sincerely, 7Slots Administration

Estimado usuario,

Le agradecemos por su paciencia y comprensión con respecto a la demora en retirada de fondos a su cuenta personal. Desafortunadamente, el procesamiento de la transacción por la parte del banco tomó más tiempo de lo que esperábamos.

Realmente apreciamos que se quede con nosotros a pesar de las molestias que ha experimentado. Por favor, acepte nuestras disculpas por las molestias ocasionadas.

Estamos listos para proporcionarle nuestra ayuda y apoyo en cualquier momento. ¡Gracias por estar con nosotros!

Atentamente, Administración de 7Slots

7Slots Administration, is there any timeframe in which player can expect to receive their funds?

Paul,

The user accessed his funds 4 days ago. The user successfully withdrew the funds.

Paul,

El usuario accedió a sus fondos hace 4 días. El usuario retiró los fondos correctamente.

argeniseliezerm, please, let me know when you will receive your funds!

Dear argeniseliezerm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.